At Apeel, we look to nature to help the global food system extend quality, prevent waste, and ensure an abundant future for our planet.
We believe that our most essential ingredient in our recipe for success is our people. We strive to cultivate an environment where everyone is welcomed, and can bring their full, authentic selves into everything they do at Apeel. Humility, Ingenuity, Leadership, Teamwork and Grit are the values that define us and how we work with each other, customers, and communities across the globe.
About This Role:
The Field Service Engineer is responsible for ensuring our customer sites in the region operate smoothly. You will maintain Apeel’s application equipment, audit our equipment at customer sites, act as the main point of contact for our customers, and respond to customer issues in Brazil for Apeel’s supplier partners. As a Field Service Engineer I, you will work with our customers to solve issues that enable steady operations and open the door to expansion in Brazil.
You’ll be responsible for sites in Brazil. This position will have up to a 50% travel requirement. Applicants must be fluent in Portuguese and English.
What You’ll Do
- Troubleshoot equipment and process issues at each assigned site.
- Perform preventive maintenance.
- Maintain spare parts inventory at each customer site.
- Monitor site process and performance health.
- Perform installations at new supplier sites.
- Receive and transmit customer feedback
- Build and maintain positive customer relationships
What you’ll bring:
Minimum Qualifications
- BS or BA in Chemistry, Biochemistry, Chemical Engineering, BioEngineering, Industrial Engineering, Food Science, Materials Science
- Excellent communication and problem-solving abilities, coupled with a strong commitment to ensuring customer satisfaction
- Ability to travel up to 50% of the time
- Reliable transportation
- Valid driver’s license with the ability to drive legally
Preferred Qualifications
- Experience working with postharvest products
- Experience working in packing house environments
- Ability to travel and work in neighboring South American countries
Physical Requirements
- Ability to walk and stand for extended periods (up to 8 hours a day), traverse uneven terrain, and move swiftly through warehouse and lab environments.
- Be able to climb a step ladder
- Capability to lift and carry moderate to heavy loads up to 50 lbs, such as equipment, boxes and bags of fruit or product.
- Manipulate up to 100 pounds with assistance.
- Proficiency in and dexterity for handling small tools and delicate equipment for tasks
- Stamina to perform physically demanding tasks for prolonged periods.
- Capacity to bend, stoop, squat, and kneel repeatedly (up to 8 hours a day)
- Ability to coordinate hand-eye movements and manipulate objects accurately, essential for tasks such as laboratory work and equipment operation.
- Knowledge of proper lifting techniques, use of protective equipment, and adherence to safety protocols to prevent accidents and injuries. Must be able to perceive and respond to dangerous situations.
Apeel believes that the scale of our impact is determined by the teams that work with us. As such, we seek to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have any need for accommodations, you can let us know if you choose and know that we will do our best to assist you.
