The role

The ideal candidate will play a crucial role in supporting the ANS infrastructure. Their duties include maintaining the service availability of essential ANS Platform components. They will collaborate with the broader infrastructure team to update the environment through patching schedules and firmware upgrades, and coordinate with vendors to ensure compatibility and support.

This individual will also serve as a point of escalation within the cloud infrastructure team, offering their expertise in VMWare vSphere, VMWare NSX, Veeam, and Nimble/3par/StoreOnce storage arrays, along with UCS Cloud computing architecture. They will partner with Senior Infrastructure Engineers and Architects to execute our product roadmap and ongoing improvement initiatives.

What will I be doing?

Provide 3^rd line support to the eCloud platform working as an escalation point for the support team.
Perform platform auditing and review tasks
Monitor systems and identify performance issues proactively.
Working with other technical teams to provide industry leading support to our customers
Define process and create detailed documentation
Assisting with capacity management and platform growth
Maintain good interdepartmental relationships with other technical and commercial teams through regular interaction and collaboration.
Ensure our infrastructure is up to date by performing patching and firmware upgrades
Working with vendors to raise escalations and troubleshoot issues.
Produce and maintain high quality technical documentation.
Limited volumes of out-of-hours work assisting with projects on core systems outside of core business hour
Assist senior engineers with project implementation

What does success look like?

Working with the infrastructure team to achieve 100% platform uptime
Hit customer response SLAs

What will I bring to the role?

Previous experience as an infrastructure engineer working in an enterprise or multi-tenant environment
Experience with VMware 6.7 and 7.0
Understanding of fundamental computer architecture, networking, virtualisation, storage and operating system concepts
Strong Troubleshooting and Diagnostic skills
Ability to produce good quality documentation
Scripting abilities in Powershell and PowerCLI
Willingness to do an on call rota

Why work for ANS?

At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.

We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What’s in it for you?

With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.

Company benefits

As standard: 25 days’ holiday, plus you can buy up to 5 more days
A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
Company social events – get ready for a jam-packed calendar
Electric car scheme
12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

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We are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of any protected characteristics including (but not limited to) age, disability, gender, race, religion or belief and sex or sexual orientation. We would be grateful if you could help us continue to monitor and ensure our equal opportunities policies are implemented by answering the questions below, please note this is voluntary and the data is stored privately. *

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