The Customer Success Architect role is designed to add additional value to customers as part of the ANS Managed Service. It is a ‘sticky’ value-add service designed to assist customers with becoming more cloud native and transforming their environments using cloud native technologies and tooling.
Your role in the team...
- Architect solutions for customers using Azure and AWS technology stacks
- Review customer architecture
- Advise customers on new technologies within the Azure and AWS stacks
- Lead a customer’s Customer Success Plan to modernise and become cloud native
- Manage and Create Backlog Items and Tasks in Dynamics365 CRM as part of the customer backlog
- Provide architectural and solution support to engineers configuring the solutions the CSA has designed
- Provide an escalation point for the Service Desk Squads to customer queries and problem tickets
- Provide a change advisor role where needed within ANS’ Change Advisory Board (CAB)
What we'll need from you...
- Excellent knowledge of Azure and AWS environments
- Very good knowledge of cloud migration and transformation strategies
- Good knowledge of Microsoft’s and/or Amazon’s Cloud Adoption and Well Architected Frameworks
- Excellent customer service skills and ability to collaborate with customers
- Strong commercial awareness of recent technology industry shifts and directions of travel
- Very good skills and exposure to utilising cloud native platform as a service (PaaS) offerings such as Azure App Service, Azure Kubernetes Service, Amazon Elastic Kubernetes Service or Amazon Elastic Beanstalk
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
