Animalz is a content marketing agency that strives to create the best content on the web. We help companies grow by creating high quality, long-form pieces that their audience loves.

We’re a fully remote organization with team members scattered around the world. We have an eclectic team of marketers, scientists, journalists, operations folks, and more.

About this role:

This role requires a person who cares deeply about the customer experience. Who understands deadlines aren’t just dates on a calendar - they are a commitment to the client that either builds or erodes trust. Who also understands the importance of stepping out of the day to day work to paint a picture of long term success that gets customers excited and uncovers needs beyond the current work streams we are supporting. It also requires someone who loves working closely with multiple internal stakeholders to ensure that customers are getting what they need, staying organized and communicating proactively to identify and resolve leading indicators of problems.
 
This role reports to the Director of Customer Ops and works closely with a team of Content Managers, an Editor and a Strategist to help companies leverage content marketing to realize their growth potential by producing opinionated strategy and valuable, original, authoritative content that serves the needs of their audience.

Benefits:

  • 20 days of vacation
  • 5 floating holidays
  • Unlimited sick and personal days off
  • $50 health and wellness stipend every month
  • $25 lunch stipend every month
  • Profit sharing end of year bonus

Your responsibilities:

  • Serve as the proactive main point of contact for all clients on your team, leading monthly calls, sending and responding to emails and Slack messages and nurturing the customer relationship.
  • Coordinate across team members to ensure that customer needs are proactively met, ensuring that all customers have the resources needed to be successful (the best fit team member assigned, deliverables consistently planned and executed on)
  • Manage clients throughout the customer journey from onboarding to retaining, upselling, reonboarding them if/as new points of contact come on and project managing them through any bumps.
  • Identify and close upsell opportunities.
  • Systematically report on client deliverables and success, identifying blockers and potential problem areas and working to resolve them transparently and collaboratively.
  • Document and share best practices with your team and the company.
  • Make it easy for all stakeholders to stay up to date on client feedback and needs by taking detailed notes, keeping the CRM up to date and tagging team members as needed.

We'd like to hear from you if:

  • You hold the customer experience as your North Star
  • You love collaborating with customers and team members to help them reach their full potential
  • You are detail oriented and process driven
  • You have a growth mindset and are infinitely curious
  • You enjoy being an early member of a new team, building out process, addressing areas of opportunity and giving feedback fearlessly across the org

Visit our careers page to view additional openings at Animalz!

About our benefits:

  • Work from anywhere you like, as long as you have overlap with EST hours
  • Flexible, asynchronous team member and customer communication
  • For US-based team members: health insurance (80% company paid) plus dental and vision insurance (99% company paid)
  • 20 paid vacation days per year
  • 5 paid floating holidays per year
  • Unlimited sick time
  • Unlimited personal time
  • Paid parental leave
  • Monthly wellness and lunch stipends
  • Learning opportunities like internal workshops, talks, and attending conferences
  • Customized career growth and goals set and tracked monthly

Our stance on diversity:

Animalz recognizes that the best content in the world can't be created without input from a wide variety of perspectives and experiences. As such, we are committed to diversity and equal opportunities for all candidates and employees.

We do not discriminate in candidate screenings, interviews, or employment on the basis of factors including race, ancestry, religion, gender identity, disability, sexual orientation, age, parental status, political association, military history, or any other status protected by law.

If you have further questions or need assistance during the application process:

Please reach out to workwithus@animalz.co and we'll be happy to help. Thanks so much!

Apply for this Job

* Required
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Animalz’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.