Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the Role

Angi is seeking an analytical and energetic leader to help drive Operations. In this role you will own strategy development and execution of projects to support the growth for Angi’s rapidly growing, highly complex Managed Services business. 

The scope of this mandate is broad - from managing a project management team to building much needed processes (customer support, escalations, compliance) to sourcing and onboarding service companies - you will be responsible for anything and everything that enables Angi to deliver a good experience to its customers and service professionals.

You'll manage a team and work closely with counterparts in Product, Engineering, Customer Experience and Legal to solve challenging problems.  

What you'll do

Own the end-to-end operations for Angi’s Managed Services business. Drive transformational change across the business by focusing on:

  • Owning critical business KPIs: fulfillment rate, agent productivity, customer satisfaction and cost of sales P&L
  • Managing multiple functional teams: project management, customer support, claims/escalations, audit & compliance, operations support
  • Ensuring we’re constantly improving the service we deliver and exceeding customer expectations
  • Being the champion of our pro base - own the pro experience and pro retention; build SP onboarding and support function
  • Working closely with the executive team on all operational strategic priorities  

What we're looking for

  • 8-10 years of work experience 
  • An exceptional operator who has experience in operations for a start-up (marketplace preferred) 
  • Analytical and structured problem solver, willing to get to the details and uncover key insights
  • Great people manager who has led a team before
  • Customer centric and capable of balancing several priorities 
  • Willingness to get hands dirty and do whatever it takes to ensure success
  • Willingness to adapt to a fast-paced work environment; hack, test and learn mentality; team player
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

 Compensation & Benefits: 

  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

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Voluntary Demographics
At Angi, we strive to make our services universally available & easily accessible for every home. Similarly, within our workplace, we value diversity and continually work to create an environment where everyone, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation feels included and impactful in our mission to change the way home services are purchased and served around the world.
 
In order to help us identify areas for improvement in our recruitment funnel as it relates to diversity, we have listed a set of voluntary demographic questions below that will be used in aggregate only. Your choice to answer these questions, or not, will not be considered in any way in the hiring process, the hiring decision, or thereafter. Any information that you do provide will be recorded and maintained in a confidential file and will not be connected to your specific application.
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