Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.
We have a vision to train 100,000 world-class developers in the next 10 years – and we want you to help make it happen.
About the Technical Success Manager Position:
As Technical Success Manager, you will be responsible for helping Andela’s Software Engineers successfully engage remote clients. Distributed work environments are growing in popularity but the lack of physical proximity still brings unique operational challenges. As our engineers partner with teams spread around the world, across industries and across technology stacks, your role will be to help make the client and the remote team feel much closer.
No two days will ever be alike and variety will be the only constant. In the morning, you might find yourself helping engineers better understand the business value of their California team’s user stories; in the afternoon, you might virtually travel across the Atlantic in order to support another team of engineers as they strategically plan a data migration for their team in London.
With your knowledge of business, technology, remote communication and agile project management, you will help make the distance between our engineers and their teams---thousands of kilometers in most cases---feel like a logistical afterthought.
The specific responsibilities of the Technical Success Manager position include:
- Interfacing with the client to understand a client's business as well as their goals and visions for products being supported by Andela
- Ensuring that our engineers are able to understand the business context and value of their tasks, as well as how it impacts users.
- Working with our engineers to decompose high level stories into smaller, specific tasks and provide high level design support to help them understand how to solve specific coding challenges.
- Perform code reviews to ensure that the work being submitted to the client follows the client's coding standards as well as meets the letter and spirit of the assigned task
- Assist our engineers in effectively communicating with their teams
Qualifications & Characteristics
As the ideal candidate for this role you:
- May have a four-year degree in Engineering, Computer Science or a related field from an accredited university
- Have at least 5 years of experience working in software development, technology consulting or software product management
- Have experience effectively working remotely
- Are passionate about the evolving technology landscape and enjoy leveraging advancements to solve business problems
- Have a strong understanding of agile software development techniques
- Have a vibrant personality and exceptional communication skills (English, verbal and written)
- Have the ability to build rapport and communicate with individuals from diverse cultural backgrounds.
- Have excellent interpersonal skills.
- Have strong leadership skills.
- Strongly motivated by our social mission of training 100 thousand young Africans in next 10 years.