Job Title: Ecommerce Operations Coordinator, DTC

Location: Remote

Status: Full-Time

Reports to: Senior Manager, DTC

Ancient Nutrition together with DrAxe.com is a growing wellness brand focused on providing history’s healthiest, real food nutrients to today’s modern world. With a strong brand and passionate team, we are on a mission to provide best in class products with wholesome, clean ingredients that fuel the body and mind, restoring health, strength, and vitality. Ancient Nutrition has quickly become the #2 protein supplement and meal replacement brand in the natural health channel through its pioneering line of Bone Broth Protein, Multi Collagen Protein, Essential Oils, and Keto products. DrAxe.com is one of the most popular natural health websites in the world with over 2.5 million unique visitors per month.

We are seeking a resourceful and detail-oriented Ecommerce Operations Coordinator to assist in executing sales, marketing, SEO, and merchandising strategies to drive the DTC business. You will work with the Senior Manager, DTC and support promotional planning and execution, website experience and functionality, and general site maintenance projects.

On a day to day basis, the Ecommerce Coordinator will be responsible for managing DTC inventory, managing our Shopify product catalog, and executing operational tasks that drive brand retention. A collaborative team player, this role will work cross functionally with our Tech, Operations, Customer Experience, and CRM teams to ensure that we’re delivering a best in class consumer experience to our most loyal customers.

What You’ll Be Doing:

Product Catalog Management, SEO, and Merchandising - 33%

  • Set-up and launch new products or new versions in accordance with release schedules
  • Ongoing management of product catalog including data updates, audits, and product tracking
  • Manage and optimize onsite SEO through meta descriptions, alt tags, and redirects
  • Merchandise website to meet campaign goals by managing all collections and upsell/cross sell modules

Inventory Management and Planning - 33%

  • Monitor and manage inventory levels, alerting internal stakeholders of out of stock and back in stock statuses; mitigate out of stock risk through close partnership with Operations team
  • Manage communication between warehouse, inventory, forecasting, and purchasing departments to continually improve in-stock rate, reduce operations costs, and find efficiencies
  • Manage and monitor online assortment with new products, reformulations, discontinuations, and bundle opportunities

Site Maintenance Support - 33%

  • Troubleshoot and resolve emergent Recharge subscriber issues
  • Provide technical support to our Customer Experience team and become an internal resource for ongoing site issues
  • Own Churnbuster, Privacy Policy, and CCPA maintenance activities
  • Create and update onsite landing pages, working closely with Creative team to receive assets

Core Attributes:

  • Exceptional communication skills and team attitude required to champion online needs and collaborate with others
  • Excellent problem-solving skills, resourceful, self starter 
  • Strong organization and time management skills
  • Ability to manage multiple ongoing projects simultaneously
  • Adaptable and thrives in dynamic environments
  • Eagerness to learn new skills and desire to add value to our DTC business

Requirements:

  • At least 1 year of Shopify experience
  • Experience with Shopify apps and vendors preferred
  • Experience managing inventory and planning
  • Working knowledge of Microsoft Office (Excel and Powerpoint) and project management tools (Wrike and Asana)
  • Ecommerce landscape knowledge and experience
  • Bachelor’s in Marketing or Business preferred
  • Experience working in consumer packaged goods or fast-moving consumer goods

Benefits:

From a work from home culture equipped with a centralized, optional co-working space, Ancient Nutrition is a laid-back yet fast-paced place to be. We work hard because we love what we’re building. We hire great people who don't need to be micromanaged. We are a collaborative and close-knit team and have random acts of virtual team-wide fun including virtual scavenger hunts, happy hours and more!

We offer standard health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Unlimited paid time off is available for salary employees, a generous amount of paid time off amount for hourly employees, and after a year of being on the team, both paid maternity and paternity leave are offered.

We are also passionate about living healthy lives and offer free Ancient Nutrition products and affinity programs with local, holistic providers. 

If you think this is ‘you’, we'd love to hear about it! Write us a killer cover letter telling us why you are the best fit, and why you want to work with us! (We really do read them!)



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