Job Title: Sales Support Specialist
Location: Franklin, TN
Reports to: Sales Support Supervisor
This position supports all of our retail sales team, and retail accounts that carry Ancient Nutrition products. This person is vital to the success of the retail channel through various efforts that ensures the retail channel can achieve its goals.
What You’ll Be Doing:
- Daily inbound and outbound contact with sales reps, customers and consumers via phone, email and fax
- Assist clients and sales reps in setting up accounts and procuring products
- Processing sales orders (regular, promotional, back orders)
- Assist customers and sales reps to resolve problems and concerns
- Assist team in achieving sales/satisfaction targets
- Provide superior customer service and product support
- Customer service or sales background with great communication skills
- Motivated self-starter
- Inbound and outbound calling experience
- Good listening and customer relationship building skills
- Quick learner with ease in understanding new products
- Pleasant, dependable, punctual and reliable
- Ability to apply yourself and work well in a team environment
- Experience in the natural products industry a plus
- Customer service, call center, product support: 1 year
From a modern open concept office to healthy kale snacks in the kitchen, Ancient Nutrition is a laid back, fast paced place to be. We work hard because we love what we’re building. No one breathes down your neck. We hire great people who don't need to be micromanaged. We are a collaborative and close-knit team and have random acts of team-wide fun including The Escape Game, Top Golf, and the random piñata at the summer cookout.
We offer standard health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. 401k plan and a competitive paid time off is a given. After a year of being on the team, both paid maternity and paternity leave are offered.
We are passionate about living healthy lives and offer free Ancient Nutrition products and affinity programs with local, holistic providers.
If you think this is ‘you’, we'd love to hear about it! Write us a killer cover letter telling us why you are the best fit, and why you want to work with us! (We really do read them!)