Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!
Anaplan is looking for a creative and tenacious Customer Success Director UKI to join and lead our Customer Success team in the UKI. As the Customer Success Director, you will play a crucial role in leading and guiding one Anaplan Enterprise Customer Success team in the UKI region. Reporting directly to the AVP Customer Success Northern Europe based in London, you will be responsible for driving excellence throughout the entire customer lifecycle.
This pivotal role involves managing a team of Customer Success Business Partners dedicated to ensuring the successful adoption and expansion of Anaplan Platform subscriptions. The ideal candidate will deliver exceptional customer experiences, driving value and competitive advantage for businesses through our planning software solutions. This role is critical for our growth in the region, offering a unique opportunity to shape the success of Anaplan within this market.
Travels across the region may be required.
Your Impact
- Own and manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to renewal.
- Lead a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
- Drive new business in UKI by securing new customers and logos through effective Customer Success and Professional Services pitches.
- Provide versatile consultancy across various business functions, leveraging Anaplan’s Platform across multiple industries and use cases.
- Lead, engage and communicate effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
- Guide customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
- Identify and capitalize on opportunities for customer adoption and expansion.
- Ensure Customer Success programmatic coverage of your portfolio of Anaplan customers by enabling and coaching your team
Your Qualifications
- Proven leadership and communication abilities.
- Strong business acumen and problem-solving skills.
- Ability to persuade, remain calm, and be resilient under pressure.
- Innovative, methodical, and capable of active listening.
- Proficient in managing large-scale teams across diverse geographies.
- Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
- Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
- Familiarity with Agile methodology and strong contract negotiation and client management skills.
- Demonstrated ability to exceed metrics and improve processes.
Preferred Skills
- A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
- Strong capability in scoping client engagements and managing complex issues.
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.
