Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!
We want you to think big and act boldly through expressing your authentic best self! Anaplan is looking for a tenacious IT Customer Experience Support Analyst to join End User Services in our Tokyo, Japan office. This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and seek outstanding problems that no one else is solving, keep reading.
Come see for yourself what an exciting place to work for looks like.
Insight on your impact
- You will work with a global end-user and infrastructure team and significantly impact IT End User Services. Satisfaction, quality, and agility is the name of the game. No heavy red tape, no politics, just the work and challenges you love! This is an exciting, progressive career opportunity with a company that values diversity, flexibility and understands the need for a good work/life balance.
Your qualifications, your influence
To be successful in the role, you must possess the following skills
- 3 to 5 years of IT Support experience that includes Mac\PC hardware and operating systems, standard applications, printing, video conferencing, messaging, enterprise applications, and remote access tools. Proficiency in Mac OS and Win 10 is a must.
- Administration with proficiency in teamwork, mail, and authentication SaaS subscriptions such as Okta, O365, Slack, Box, Service Now and Zoom.
- Familiarity in systems management platforms: JAMF, SCCM, Workspace One, etc
- Strong end-point troubleshooting skills
- Must have superb customer service skills
- Comfortable supporting executives in a fast-paced atmosphere
- The company all-hands, FAQ’s, large events with Zoom and WebEx
- Be available to work a rotating on-call schedule with your peers
- Providing a key role in supporting IT service level commitments, corporate policies, corporate standards, and compliance requirements: service, incident, problem, access, and change requests
- Effective workstation lifecycle management: new hires refreshes, break-fix, decommissioning, offboarding, etc
- Creates, maintains, and implements process documents, IT policies, and knowledge base articles
- Do your best to deliver the best user experience!
- 5 days a week at the office as it is an essential worker
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.
