Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business.  We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do. We call it #AnaplanLOVE
 
 
 
At Anaplan these words come to life by making employees feel empowered and inspired.
Building a strong culture around company values is an ongoing journey
that will continue to be the core of our existence.
 
 
 
 
 
 
 
 
 

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious CUSTOMER SUCCESS BUSINESS PARTNER to join CUSTOMER SUCCESS team in SINGAPORE. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and seek outstanding problems that no one else is solving, keep reading. 

Come see for yourself what an exciting place to work looks like

Insight on your impact

As a Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as a key contact for customers, you will work alongside our Partners and Professional Services team to ensure that the customer is trained, has a successful implementation as well as lead their ongoing health and adoption to ensure Anaplan is delivering high return on investment. As the primary customer contact for any platform challenges, you will handle critical issues and ensure customer satisfaction.

  • Maintain a deep understanding of your Customer’s desired business outcomes and be a trusted leader with a vision for your customers
  • Ability to own the client, advise on the best way to to demonstrate Anaplan Platform to augment their business process
  • The ability to build and handle Customer Success Plans that lead to renewed and expanded customer relationships.
  • Experience running a quarterly business review (QBR) and driving a mutual roadmap with a customer
  • Strong communication, presentation, consultative, and leadership skills
  • Proactively monitor customer end user adoption and sponsorship; build action plans to remedy if needed.
  • Work alongside our Partners and Professional Services team to ensure implementation success and service quality exceeds customer expectations.
  • Be the primary Anaplan point of contact post-sale and conduit to Anaplan Product, Support, Community & Sales as well as our partner network.
  • Manage issue escalation & mediate to resolve technical/platform issues with existing implementation Partners and internal support teams.
  • Run regular scheduled customer check-in, Share and assist with model building standard methodologies, build awareness about Anaplan’s planning platform.
  • Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives
  • Expand accounts and adoption with assigned customers
  • Promote and support engagement with Anaplan through community usage, user groups, event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)

Your qualifications, your influence

To be successful in the role, you must possess the following skills

  • 5-10+ years of business consulting/implementation experience with enterprise software platforms.
  • Experience with financial planning, supply chain solutions or sales performance management on Anaplan is preferred
  • Strong client-facing skills and a successful track record of Account Management engagement management
  • Strong understanding of enterprise software architecture (ERP, CRM, HRM) and how those systems relate to enterprise planning systems
  • Problem solver (Technical, Architectural, Process related), results-oriented, motivated, self-starter
  • Mentor mentality, collaborative, open and grounded in integrity
  • Desire to work with a truly multifaceted and exciting team, with a “roll-up your sleeves” approach
  • Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career.
 
 
Our diversity and inclusion commitment
Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
 
 
 
 
Our story 
Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential & build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. We have architected the only platform that will take the time from planning to decision down to zero.
 
We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
 
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.
 
Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment.
 
See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan. Get to know more about working at Anaplan by checking out our social channels.
 
 
Can’t find the perfect role for you? New opportunities are opening up daily: http://anaplan.com/CAREERS
 
 
 
 
 
COVID-19 Update
Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.

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