Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do. We call it #AnaplanLOVE
At Anaplan these words come to life by making employees feel empowered and inspired.
Building a strong culture around company values is an ongoing journey
that will continue to be the core of our existence.
Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Support team does.
As a Product Support Analyst, you will have the opportunity to be part of a ground-breaking team, delivering outstanding SaaS Customer Care and providing product and technical support to our worldwide customer base. The Product Support Analyst will become a specialist in the Anaplan platform and will own support requests from Anaplan customers from a variety of sources including email, live chat, and our ticketing system.
This will involve helping customers use the Anaplan Platform, so knowledge of multi-dimensional financial modeling, business analytics, and phenomenal customer service skills and demeanor is a must. The Product Support Analyst will also assist in crafting product documentation to be included in our online Community and online help.
Answer customer support requests and advance them as needed
Collaborate with other groups within Anaplan to find resolutions to support issues
Work on a rotating after-hours and weekend schedules to support enterprise customers
Work on a 10-hour day x 4 days a week schedule (1 am - 11 am shift)
Assist with reporting on customer support statistics
Build product documentation to be included in Anaplan’s Online Community
Solid skills and experience working with a multifaceted financial modeling tool such as IBM Cognos Planning, TM1, Hyperion or SAP BPC preferred
4-year degree in Finance, Accounting or MIS or equivalent
Strong analytical and problem-solving skillset
A passion for business analytics, modeling, and planning
Aptitude for quickly ramping up on new technology
Superb communication and customer service skills
The desire to work with a truly multifaceted and exciting team
Our diversity and inclusion commitment
Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential & build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. We have architected the only platform that will take the time from planning to decision down to zero.
We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.
Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment.
Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.