Role: Support Engineer

Reports to: Director, Support

Department: Engineering

Location: Austin, TX

Job Type: Full Time, Exempt                                                             


Help Us Shape the Future of Data


Anaconda is the creator of the world’s most popular Python data science platform. With more than 18 million users, open-source Anaconda Distribution is the easiest way to do data science and machine learning. Anaconda Enterprise allows organizations to collaborate, govern and deploy their Python and R data science in enterprise data centers and clouds. Customers include leading companies from the banking and financial services, energy, auto, technology, government and healthcare industries.

 Anaconda is seeking individuals who want to play a role in shaping the future of enterprise AI, machine learning, and data science. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture that is both relaxed and focused, while stressing empathy and collaboration with our customers, open-source users, and each other. We are employee-focused, actively working on projects that have a global impact, whether it's detecting fraud in the financial markets, accelerating cancer research, or fighting human trafficking and terrorism.



Anaconda is seeking a talented Support Engineer to support our Anaconda Platform suite of products. This candidate will join our rapidly growing company as part of our global support team and leverage his or her skills with a passion for creating a unique culture while gaining new skills in the world of data science and analytics.


What You’ll Do:

  • Solve complex support tickets for Enterprise customers, often involving multiple operating systems and server-side web application issues
  • Develop a high level of expertise with our Enterprise products
  • Debug application exceptions, discuss feature requests and report product defects
  • Support customer proof of concepts and production deployments via email and WebEx
  • Transfer required product knowledge to customer IT teams
  • Provide regular product feedback to internal engineering teams
  • Effectively communicate technical information to customers and developers
  • Develop expertise in technologies related to our Enterprise products, such as LDAP, Kerberos, and Hadoop
  • Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and troubleshooting customer environments
  • Identify and document bugs and feature requests on behalf of our Enterprise customers
  • Create and publish knowledge base articles on subjects that would provide customers with the tools they need to resolve issues on their own
  • Perform other related duties as assigned

What You Need:

  • Minimum 2 years of relevant technical experience
  • Excellent problem-solving skills and a desire to seek the root cause of an issue
  • Deep Linux system administration knowledge
  • Command-line knowledge with multiple operating systems such as Linux, macOS, and Windows
  • Hands-on experience with at least one scripting language
  • Ability to look through and understand code exceptions in Python
  • Experience deploying, maintaining, and debugging applications in diverse environments
  • Experience working with complex networking environments (firewalls, subnets, NAT, VPN, SSL, proxies)
  • High level of comfort working directly with customers
  • Ability to communicate clearly and professionally with customers (written and verbal) in a technology support context
  • Ability to work closely with cross-functional teams (sales, engineering, product, etc..)
  • Desire to contribute to technical documentation, FAQs, Troubleshooting Guides, feature specifications, bug reports, etc..

 What Will Make You Stand Out:

  • Bachelor's Degree or higher in Computer Science or a related field 
  • Experience with Python, JavaScript, and MongoDB
  • Hands-on Kubernetes and Docker experience
  • LDAP or Active Directory experience
  • Cloud and VM deployment experience (AWS, OpenStack, VMWare, Vagrant, Docker)
  • Big Data (Hadoop/Spark/Hive) experience
  • Experience working with enterprise customer accounts and developers
  • Deep curiosity and a passion for helping people

Why You’ll Like Working Here:

  • A dynamic company that rewards high-performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Employees First culture
  • Work from home Wednesdays
  • Casual dress code
  • Medical, Dental, Vision, HSA, Life and 401K
  • Pre IPO Stock options
  • Unlimited Vacation!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Anaconda are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.