Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As a Project Analyst, you will report to the Director of Product Operations and play a central role in coordinating our technology delivery strategy on the Operations, Enablement, & Solution Delivery team (OES). Working closely with technology delivery leadership, you will coordinate meetings and facilitate decisions to optimize how we work as an organization. You will have two main responsibilities: 1) support team collaboration and progress via documentation, project coordination, and meeting facilitation; 2) support team leadership with administrative support via planning, calendar management, expense reporting, etc.

You will play a key role in our organization, facilitating planning ceremonies, managing leadership calendars and expenses to optimize time and budget, and initiating documentation to support decisions and collaboration cross-functionally. You see the big picture, while managing the details needed to drive daily progress.

If you have a passion for improving organizational operations and coordinating others to inform key strategic decisions, we’d love to hear from you.

Core Responsibilities:

Internal project coordination & information exchange

Ensure the OES team is corresponding efficiently synchronously and asynchronously. You will manage meeting hygiene, email follow-ups, meeting outcomes and next steps for the OES organization
Partner with OES leadership to assist with team planning ceremonies and subsequent roadmap communications or distribution
Communicate with internal teams to identify and define requirements, scope and objectives for various OES projects and intake requests
Oversee OES documentation including organizational documentation, meeting notes, and priorities
Ensure projects adhere to frameworks and all documentation are maintained appropriately for each project.
Prepare presentations and coordinate across the team
Process documentation
Prepare cross-functional communications
Coordination of status updates for internal OES initiative progress

Team Coordination

Manage the calendar for the OES executive leader
Provides as necessary administrative support for travel arrangements.
Manage executive expense reports
Coordinate with internal auxiliary teams (HR, Finance) to ensure OES team internal team needs are met
Coordinate team events, including budget estimation, team outing reservations, meals, and vendor coordination to support team events.

Qualifications:

3 years of work experience
Executive presence
Ability to troubleshoot and learn new technologies
Ability to collect and evaluate data from multiple sources
Experience managing meetings, documenting outcomes, and coordinating next steps
Experience submitting expense reports, managing expenses, working with vendors, and organizing team outings or meals
Experience working in a Software/SaaS or Operations environment, as an Executive Assistant, Business Analyst, or Project Coordinator
Experience with Microsoft Office Suite (Outlook, Excel, One Drive, PowerPoint)
Worked in small, start-up environments as well as larger, more professional environments with the savvy to know how to best scale and build organizational capabilities, processes and tools
Outstanding organization and communication skills, both written and verbal
Passionate team player who is dedicated to the growth and development of the company, product, team, and individual

Additional information

Your Team:

Energetic, forward thinking, analytical and resourceful are a few words that describe the Operations, Enablement, and Solutions Delivery team at Amwell. This innovative team manages the product roadmap, optimizes processes to deliver products that delight users, and works closely with current and future customers as the operational experts of the Amwell Enterprise Platform organization. Each member of this dynamic group works very collaboratively, defining, maturing, and communicating the product development lifecycle across all other Amwell teams.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast-paced, and energetic team members, this may be the team for you! Come join the excitement!

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $64,080 - $88,110. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

Unlimited Personal Time Off (Vacation time)
401K match
Competitive healthcare, dental and vision insurance plans
Paid Parental Leave (Maternity and Paternity leave)
Employee Stock Purchase Program
Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
Free Subscription to the Calm App
Tuition Assistance Program
Pet Insurance

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