Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Automated Virtual Care Account Director for Health Systems will play a critical role in for the success of Amwell's relationship with assigned strategic client accounts. Success will be measured by client growth/retention, client satisfaction, optimizing program utilization, generation of case studies, and the financial performance of the overall contract. The primary initial focus of the role will be to develop relationships with assigned client health system leaders and decision makers within existing clients in order to successfully expand utilization of Amwell's products and services. 

 

The role requires operational excellence and the ability to develop and deploy strategic account plans to drive towards our stated success metrics. Extensive task management around deliverables, execution of deployment/new launches, account planning, product demonstrations and explanation of features and functionality, internally interfacing and coordinating with project, marketing, clinical and product resources to support the client. In addition, the Account Director will be responsible for consultative selling and understanding new services requirements and needs. 

 

The Account Director will be assigned specific client accounts, seamlessly interface and gain the trust of clients at all levels, and lead the internal Amwell team through implementations, launch, marketing, campaigns, and expansion of the existing relationship. 

Frequent interaction with the Amwell executive sponsor and other Amwell leads to keep the entire team apprised of client strategies, goals, objectives, and tactical developments is essential. This key position will be focused on client satisfaction and revenue growth. This revenue growth will be accomplished by maximizing the number of programs deployed, expanding awareness of product availability within the account, adoption and utilization of the company’s existing products and services within and by identifying new opportunities for growth and expansion. Specifically, the Account Director will: 

Core Responsibilities:

  • Strategize with client account leads on a weekly basis on all opportunities to ensure solutions are being effectively sold; accurately forecast respective opportunities based upon realistic assessments
  • Collaborate with the internal and external assigned client teams to develop a strategic and tactical plan to achieve the desired annual revenue targets
  • Work with client sales support, product management and business development to complete request for proposals/information in a timely, accurate and professional manner
  • Effectively implement and nurture clients to ensure optimal performance and success
  • Understand client’s business objectives and vision; sharing those objectives with the Amwell team
  • Deep understanding of Amwell’s product and specifically how it is implemented and intended to be used by the client
  • Provide input and suggestions to product development teams based on client feedback
  • Lead presentations and site visits to prepare for and conduct client, channels, and executive site visit/presentations
  • Demonstrate clear understanding of the sales process and product and service value propositions
  • Maintain professional internal and external relationships that reflect the core values of Amwell
  • Develop specific plans on how to develop new relationships
  • Demonstrate service excellence
  • 30-35% travel required 

Qualifications:

  • A background in working for or with health system leaders, including knowledge of Care Management workflow and how providers interface with patients across the spectrum of care delivery
  • Excellent presentation skills
  • Skilled relationship developer
  • Possess strong planning and organization skills,
  • Background in account management, product and/or professional services
  • Comfortable dealing with and managing in an extremely fluid, fast-paced environment.
  • BS Degree required. 5-10 years’ prior experience working with or for health systems. Ideal candidate will have sold technology products or related services to health system executives
  • A solid background in healthcare is a must

Additional information

Your Team:

Should you join Amwell and the Account Management team, you can expect: 

Account Management is a results-driven group of dynamic individuals, responsible for client satisfaction, program execution, client growth, and revenue generation. This is a team of problem solvers whose first goal is to ensure that Amwell lives by the established mission and quality standards set forth in our commitments to our client partners. 

 

The Account Management team has the responsibility of inspiring, growing and nurturing the company’s client partners -- assisting in their telehealth strategy, identifying opportunities to further the client’s vision, and to advance their initiatives. They build meaningful relationships with each partner and find joy in contributing to their growth and success. They are our partners’ internal champions, and work tirelessly with a variety of internal colleagues to turn vision into reality. 

If you enjoy working in a fast-paced, energetic, never-the-same-day-twice kind of environment, then look no further. If you possess leadership and problem-solving skills, political and healthcare savvy, and a serious understanding of the corporate communications needed to speak with all levels of an organization, then Amwell is the place for you. 

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  

The typical base salary range for this position is $89,040- $122,430.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance, employee performance and management discretion. Long-term incentive and short-term variable compensation may be offered as part of the compensation package. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance

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