The Cleveland Clinic / Amwell Joint Venture

Position Purpose

As Director of Product Management for the Cleveland Clinic – Amwell Joint Venture, you will be instrumental in leading the development of the Joint Venture’s Clinical Services, Technology and Analytics offerings to ensure we meet the needs and obtain the desired outcomes for our clients, clinical teams,  members and other key stakeholders. You will champion the voice of the member, developing a channel for user/stakeholder engagement and incorporate those insights into the product vision.  You will own the Cleveland Clinic – Amwell Joint Venture product roadmap, enhancement prioritization process, and overall product strategy, and you will set the agenda for engineering teams, product owners and project managers. You will collaborate with key stakeholders for product prioritization, helping to get initiatives assessed, built and launched. The Director of Product Management will work closely with senior leaders at the Cleveland Clinic – Amwell Joint Venture, including the CEO and Chief Clinical Officer. 

The position location is permanent and full-time and can be based Remotely or in Boston, MA or in Cleveland, OH with willingness to travel as required for team collaboration. The role reports directly to the CEO of the Joint Venture.

 

Essential Duties and Responsibilities

  • Become an expert in the Cleveland Clinic – Amwell Joint Venture technology products and clinical services offerings, impacting the lives of thousands of patients and their families/loved ones across the globe
  • Create product roadmaps to ensure we build products and services that attract and retain our customers, while improving clinical outcomes
  • Coordinate product priorities with our Clinical, Marketing, Design, Engineering, Analytics and Operations teams
  • Build strong relationships with Sales and Account Management teams to build awareness and adoption of Cleveland Clinic – Amwell Joint Venture products and services
  • Facilitate positioning and pricing decisions alongside Marketing, Finance, and client-facing teams
  • Develop a strategy and platform for formally collecting and incorporating user and stakeholder needs and wants, closing the circle on our market driven approach
  • Mentor and lead other Product Management associates

Qualifications

  • 8+ years’ experience with commercial products, developing and executing product strategy using Project Management and Agile development best practices
  • Experience in assessing business value of product initiatives, conducting discoveries, and presenting ideas and business cases for prioritization and investment
  • Experience with build vs buy/partner decision-taking and vendor management
  • Experience building and presenting 12-24 month product roadmaps
  • Experience working with software development using Agile, SCRUM and Lean UX principles to coordinate software development both onsite and remotely
  • Experience managing multiple product initiatives to completion using Project and Program Management frameworks
  • An understanding of cloud-based technologies and experience building and launching both web and mobile based solutions
  • Experience working in healthcare is a plus, specifically in the employer benefit and health plan services industry

 

Education and Certification

  • Undergraduate Degree Required ; Graduate Degree is a plus
  • Agile, SCRUM or CSPO certification is a plus
  • Pragmatic Marketing certification is a plus
  • PMP certification is a plus

 

Attributes and Skills

  • Strong leadership and management skills
  • Strong interpersonal communication skills across departments and levels, including exceptional writing and speaking skills
  • Willingness to meet the needs of global business environment
  • Strong troubleshooting and problem-solving skills
  • Excellent Customer service skills
  • Must be detail-oriented and able to prioritize in a fast-paced environment
  • Eagerness to learn
  • Team player
  • Terrific organizational and time management skills; commitment to deadlines
  • A strong desire to see your work improve the quality of people’s lives

 

Working at The Cleveland Clinic – Amwell Joint Venture

This joint venture is a partnership between American Well and Cleveland Clinic, where the two parent organizations founded the company on the mission of ‘Delivering Better Care via Digital Innovation’. Together, the organizations will transform how care is delivered through Amwell’s leading digital technologies, led by clinical innovation from providers at Cleveland Clinic. Our core values are centered around enhancing patient and provider trust, democratizing care, improving outcomes and economics for our customers, and fostering partnership and collaboration across the healthcare ecosystem.

 

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Amwell are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.