Company Description

The Cleveland Clinic/Amwell joint venture was launched in 2020 revolutionize comprehensive and high-acuity care services via telehealth. This new company’s initial focus is transforming the $5 billion, global second opinion market, with a vision to expand into other telehealth solutions.   The JV offers virtual care from Cleveland Clinic's highly specialized experts through American Well's leading-edge digital health technology platform.

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual "America's Best Hospitals" survey. With locations in Cleveland: Florida; Las Vegas; Toronto, Canada; Abu Dhabi, UAE; and London, England, Cleveland Clinic served 7.9 million total outpatient visits, in 2018.  clevelandclinic.org

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives.

Brief Overview:

The Senior Vice President (SVP) of Sales will play a critical role in building out and leading the Sales department. Specifically, the SVP will identify, develop, lead and ensure closure of new business revenue opportunities primarily in the United States. The SVP will lead both new direct sales (nationally and internationally) as well as develop channel and broker relationships. Additionally, the SVP will play a leadership role in working with account management to expand and upsell existing strategic accounts. This position requires a high-energy, entrepreneurial, visionary, well-rounded sales leader who can build a growing a sales team while effectively leading and closing new business opportunities.

A strong background in healthcare sales, preferably with health plans, brokers, and employers, is critical. Experience with demonstrating value and differentiators, member engagement, employee and member benefits, and taking new products to market are essential in order to work alongside prospective clients in their acquisition and deployment of telehealth. The sales process is expected to be strongly consultative.

Along with identifying and developing new sales opportunities, the selected leader will have a deep understanding in operating / driving a high-performance sales team, including: lead generation and qualification, pipeline and opportunity management, polished proposal and presentation execution, and managing overall opportunities from qualification to close. A proven track record in growing revenue, working collaboratively with internal business partners, and successfully driving results on a quarterly basis is essential.

Core Responsibilities:

  • Provide management and leadership for all sales activities
  • Create multi-year sales plan and strategy, aligned with company business plan and priorities
  • Build, forecast, and deliver sales pipeline (including process and methodology to accurately forecast), preferably with CRMs like SalesForce.com
  • Ensure the sales pipeline is correctly managed, opportunities are accelerated, and the results meet sales expectations
  • Develop and execute multi-million-dollar sales opportunities from end-to-end
  • Create compelling sales stories and pitches communicating clinical, economic, and emotional value propositions
  • Conduct sales presentations, progress the opportunity through the sales process, and work collaboratively with senior company leadership to close sales opportunities
  • Engage and excite key stakeholders around digital clinical services and programs
  • Build C-level relationships with strategic prospects & clients
  • Work with Operations team to oversee account management operations to ensure that clients are correctly supported and upsell opportunities are identified
  • Build-out the sales team over time to support sales growth goals
  • Drive visibility and transparency across sales operations to ensure common understanding of all prospects and markets.
  • Other duties as assigned.

Qualifications:

  • BS/BA in business, healthcare, computer science or equivalent; advanced business or health degree strongly encouraged
  • 10-15 years' experience in sales of healthcare programs and services and enterprise software to payers; the ideal candidate will have sold technology products or clinical services to health plan and health system executives
  • Deep understanding of payer/care management companies and related healthcare landscape
  • Documented track record of selling large, enterprise-wide, complex technology deals
  • Ability to communicate business and outcome value of technology solutions, specific experience with telemedicine and digital health products & services a bonus
  • Deep experience in forecasting and managing sales pipelines
  • Consistent track record of meeting and exceeding annual quota
  • Excellent communication skills — with strong interpersonal, C-Suite presentation, and communication skills (both written and oral), to both clinical and business stakeholders
  • Maintain professional internal and external relationships that reflect the core values of the JV
  • Comfortable working in a startup environment
  • Ability to travel regularly as needed

Additional information

Working at The Joint Venture

This joint venture is a partnership between American Well and Cleveland Clinic, where the two parent organizations founded the company on the mission of ‘Delivering Superior Care via Digital Innovation’. The vision for the Cleveland Clinic / American Well joint venture is to be the world leader in digital care delivery. Together, the organization will transform how care is delivered through online technology, led by clinical innovation from providers at Cleveland Clinic. We’re a “go getter” culture that prides itself on smarts, initiative, creative thinking, and a strong work ethic. Our core values are centered around: enhancing patient and provider trust, democratizing care, improving outcomes and economics for our customers, and fostering partnership and collaboration across the healthcare ecosystem.

Compensation and Benefits

  • Compensation is commensurate with experience and includes a competitive base salary, commission structure, and equity program
  • The Cleveland Clinic / American Well Joint Venture offers a competitive benefits package that includes health, dental, and vision insurance, paid holidays, and 401k.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Amwell are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.