Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives.

Brief Overview

We are searching for an engaged, passionate, and personal professional customer care specialist who will be the liaison between our company and its current and potential customers and patients. The successful candidate will be able to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. We are looking for an individual who is entrepreneurial in spirit, and excited to work for this innovative joint venture, on the front line interacting with patients and the company’s customers.

Core Responsibilities

  • Answer incoming calls and respond to customer emails
  • Provide personalized customer service by responding to the needs of the customer
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Document and report customer feedback to improve the customer experience
  • Scanning and uploading of medical records
  • Innovate around best strategies for customer engagement
  • Other duties as assigned

Qualifications

  • High school Diploma or equivalent
  • University/college degree preferred
  • Previous customer service experience, especially in healthcare, preferred

Additional information

  • Great communication skills and experience working on a team
  • Phone skills
  • Data entry skills
  • A high attention to detail
  • A friendly and professional demeanor
  • Critical thinking and problem-solving skills
  • The ability to multi-task and stay organized

Working at The Joint Venture

This joint venture is a partnership between Amwell and Cleveland Clinic, where the two parent organizations founded the company on the mission of ‘Delivering Better Care via Digital Innovation’. The vision for the Cleveland Clinic / Amwell joint venture is to be the world leader in digital care delivery. Together, the organization will transform how care is delivered through online technology, led by clinical innovation from providers at Cleveland Clinic. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic. Our core values are centered around: enhancing patient and provider trust, democratizing care, improving outcomes and economics for our customers, and fostering partnership and collaboration across the healthcare ecosystem.

This position will be based in Cleveland, OH. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Long and Short Term Disability
  • Supplemental Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 529 College Savings
  • 401(K)

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