Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive. 

About The Role & Team

Amplitude’s Global Customer Success organization is responsible for the onboarding, adoption and growth of the company’s rapidly growing customer base. With industry-leading satisfaction scores and retention rates, this multi-disciplined team is at the forefront of ensuring each Amplitude customer achieves their desired outcome and experience. The Global Director of Technical Services will be a key member of Amplitude’s Professional Services leadership team, and will be responsible for leading and scaling our global Technical Services function.

As the Global Director of Technical Services, you will be responsible for developing offerings focused on data governance, COE development, working with Amplitude API’s and more. Developing the strategy behind growing the organization and building on its operational excellence while aligning to the larger Professional Services organization will be key. 

 As the Global Director of Technical Services, you will:  

  • Develop the growth strategy for the Technical Services team in conjunction with the Professional Services leadership teams
  • Create and standardize offerings to deploy and accelerate adoption for our Enterprise & Commercial customers globally
  • Design and evolve organizational structure to support business goals
  • Develop, promote, and market Technical Services offerings and programs with Sales and Marketing counterparts
  • Optimize the team for operational excellence aligned to the Customer Success teams to create an integrated customer experience
  • Own services metrics such as utilization, time-to-value, and implementation CSAT
  • Partner with Product and Engineering to provide input into the product roadmap and customer needs
  • Partner with Success & Product Marketing to package and price service offerings
  • Be a strong partner to Sales to pitch, scope and position services required to give customers confidence and make them successful
  • Possess and cultivate a customer-first mindset within the team
  • Lead and directly manage the TechnicalServices Leadership team across North America, EMEA, and APJ, including recruiting/hiring leadership roles, development, and performance management.
  • Be a key member of the Professional Services leadership team & the voice for Technical Services at Amplitude.

You'll be a great addition to the team if you have: 

  • Held a leadership role at an established global SaaS services organization
  • A proven track record of operational excellence (KPIs, productivity tracking, process improvement, etc.)
  • Recruited, groomed and led teams in a high-growth company; we aim to double the team size in 2022
  • A background in consulting and helping customers transform their business using SaaS technology
  • A background in Analytics or data-centric technologies (CDP, data integration etc.)
  • Strong technical background in data science and data governance
  • Background in SQL and Json is a plus
  • Ability to travel to customer sites and remote offices globally

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a generous parental leave, a subscription to Modern Health, and a generous Learning & Development stipend. 

The Product: Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers  companies to thrive in the digital era. 

Other fun facts about Amplitude: 

  • Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
  • Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
  • Amplitude is the #1 product analytics solution according to G2.
  • Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
  • We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
  • Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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To help hold ourselves accountable to our diversity and inclusion objectives, and for government reporting purposes, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Why is Amplitude collecting demographic data? What is Amplitude trying to achieve by collecting this data?

Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can’t improve something if you can’t measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals. 

As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

 

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