About The Role & Team

Amplitude’s mission is to be the operating system for digital business. At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question: “Where do we place our digital bets to maximize growth?” We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Corporate team works with SMB and Commercial accounts across North America. This role will work with our Named Corporate accounts which are strategic customers within our business.   We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by partnering with sales on account strategies as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

To learn more about our team, check out our blog post on Customer Success at Amplitude!

As a Senior Customer Success Manager, you will:

  • Partner with Account Executives to build growth strategies for your accounts and work with them through renewal and upsell conversations.
  • Work closely with the product, engineering, sales, and marketing teams to bring the customer voice into their key conversations.
  • Own the onboarding process, conduct hands-on training on the platform, answer ad hoc business/strategy questions, and share methodologies and insights 
  • Plan and execute success plans and business reviews with client executives
  • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Amplitude
  • Project manage the customer journey using internal and external resources as needed
  • Teach your customers how to derive valuable insights from our highly technical product
  • Gain a deep understanding of the business needs of your clients
  • Effectively prioritize in order to deliver on key business objectives

You'll be a great addition to the team if you have:

  • Experience in a customer success/technical account management management role
  • Proven ability to learn and explain a technical product or concept
  • Strong organizational, time management and prioritization skills
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options.  And when our offices are open, we offer delicious in-office lunch, dinner, & snacks, and commuting benefits.

The Product: Amplitude is a product intelligence platform– we help companies understand their users, rapidly release better product experiences, and grow their business. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive. 

Amplitude powers digital upstarts like Calm and Peloton and technology leaders like Microsoft and Paypal, but also 100+ year old companies like Ford, as they rethink their digital revenue strategy.

Other fun facts about Amplitude: 

  • Amplitude is a tech startup to bet your career on in 2021, according to Business Insider.
  • Amplitude is one of the best software products on the market according to G2.
  • Founded in 2012, Amplitude is backed by Sequoia Capital, GIC, IVP, Battery Ventures, Benchmark Capital, Y Combinator and other top tier investors.
  • We recently raised our Series F funding ($150M) led by Sequoia Capital, and crossed into the 4 x Unicorn status with a valuation of $4BN.
  • More than 1,200 customers, including 26 of the Fortune 100.
  • We have offices in San Francisco (HQ), New York, Amsterdam, London, Paris, and Singapore. 
  • Our mascot is the datamonster, who loves to chow down on all your numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

#LI-BJ1

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Amplitude are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.