American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in network operations and cyber security. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.
The Network Operations Technician will join a critical team within the Hosting department: our Cyber Command Center (C3). This group is responsible for monitoring American Well’s infrastructure and responds to alerts and escalations from our support staff. Our C3 is a state of the art setup from which we monitor and maintain multiple web farms and cloud based information systems. The Network Operations Technician will be exposed to the latest Information Technologies, with support from senior engineers in our Application Support, Database Admin, Network and Security Engineering, VoIP and Kiosk Operations teams.
- The Network Operations Technician will support 24/7 operations including daily technical routines, performing system monitoring and alert responding, trouble ticketing, joining cyber security operations, critical situation management, and incident response
- The Network Operations Technician will track and monitor utilization trends and perform tiered escalations as required, various other duties may be assigned
- Experience in a Network or Security Operations Center
- Ability to perform multiple tasks in a priority manner
- Experience working with trouble ticketing systems
- Familiarity with principles of Incident Response
- Ability to learn quickly, follow procedures, and triage technical issues
- 1-2 years of hands-on experience with various technologies such as: Solarwinds, Security Software, endpoint protection, VMWare, F5, Linux administration, SQL, Docker Containers, etc.
- Ability to communicate clearly to technical and executive staff
- This position requires working rotating shift schedules which includes nights, weekends, and holidays.
Should you join American Well and the Hosting team, you can expect:
American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.
We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.
If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.
Working at American Well
American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:
- Unlimited Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Free gym access – on-site
- Prime office space with views overlooking all of Boston
- Complimentary snacks and drinks