Director of Clinical Operations, The Clinic, LLC: A Joint Venture between American Well and Cleveland Clinic



The Director of Clinical Operations will play a critical role in our newly formed joint venture with Cleveland Clinic, based in Cleveland, OH. Specifically, the Director of Clinical Operations will: Ensure that all clinical operations are handled in a professional, efficient, and effective manner consistent with The Clinic’s principles of exceptional patient experience.  Act as liaison/consultant within Cleveland Clinic with external institutions/clients.  Maintain outstanding relationships with doctors and support staff and advise in all aspects of clinical operations.  Lead personnel (nursing/clerical) management and clinical development.  Ensure quality care of all patients; generate recommendations and develop business plans.  Collaborate with leadership in developing new business/clinical opportunities, business plans, and product/service lines.


Core Responsibilities:

  • Develops and maintains a high level of customer and patient experience.  Recommends changes to improve quality of care and experience.
  • Participates in department and program work with corporate clients.
  • Assumes fiscal responsibility for clinical expenditures.
  • Attains and maintains adherence in prescribed regulatory standards.
  • Performs system analysis to create new systems and operating procedures or revises established systems to achieve maximum efficiency of the department’s patient care delivery systems.
  • Other duties as assigned.



  • Extensive management experience in clinical environments and administrative duties related to the work of The Clinic will be evaluated and may be substituted for educational achievements.
  • A minimum of five years of recent management experience is preferred.
  • Must possess good human relations and customer/patient service skills along with excellent written and verbal communication skills.
  • Requires excellent interpersonal skills; strong oral, written, communication skills; excellent organizational skills and time management.
  • Must be willing to manage the clinical department/operations beyond the normal operational schedule as many of our patients may be in time zones that require communication at off hours.
  • Within the scope of the job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and to direct and evaluate the efforts of others.
  • Ability to establish cooperative relationships with those contacted in the course of work.
  • Bachelor’s Degree in Nursing or allied health profession required
  • Master’s Degree preferred
  • Current State Registered Nurse (RN) or other allied health profession license


Working at The Clinic


 The Clinic, the partnership between American Well and Cleveland Clinic will transform how care is delivered through online technology, led by clinical innovation from providers at Cleveland Clinic. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

This position will be based in Cleveland, OH.  In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Accidental Death & Dismemberment Insurance

Long and Short Term Disability

Supplemental Life Insurance

Flexible Spending Accounts

Employee Assistance Program

529 College Savings




Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at American Well are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.