Company Description

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in provider solutions. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

Brief Overview:

The Solutions Specialist will play a critical role in the Provider Solutions department. This individual will participate as an expert resource in key sales meetings, client and prospect events, as well as business partner and investor meetings. The Solutions Specialist will lead the communication and development of assets that demonstrate the value of our product suite, answer key prospect questions, and review proposal responses for accuracy and completeness.

As part of the Provider Solutions team, this person will partner with all areas of the organization to educate, articulate value and deliver optimized solution demonstrations to internal and external audiences. You will have a key role in the delivery of client-facing content, working with Sales Engineers, Sales, Account Management, Product, and Marketing across business verticals. You see the big picture, while thriving in the details needed to deliver a prescriptive demonstration for a client. You possess a thorough understanding of your customers, a passion for public speaking in high-pressure situations, and a critical eye toward messaging and value articulation. You will occasionally travel to participate in top-priority meetings.

Specifically, the Solutions Specialist will:

Core Responsibilities:

  • Participate as an expert resource and conduct live demos in key presentations at critical customer, investor, and business partner meetings
  • Work closely with Product Management, R&D and Hosting teams to thoroughly understand
    the American Well product suite and master its key features, capabilities and limitations, as well as provide product feedback to continuously improve upon our product ecosystem
  • Deliver the American Well product roadmap, providing a view into near-term and strategic product initiatives
  • Develop optimized messaging and value articulation surrounding product features
  • Partner with Product and Marketing to develop and regularly update product collateral
  • Participate as a key member at major industry events
  • Review RFP responses as needed for accuracy and completeness
  • Work with Training to provide ongoing solution education to Sales and Account Management
  • Learn about and address the key concerns of Health Systems, Health Plans, Employer groups, and strategic partners


  • 2-5 years’ experience in healthcare software/IT, clinical delivery (e.g., Nursing), or technical marketing roles
  • Digital native who is completely comfortable with mobile and web technologies, and can rapidly learn and apply new tools
  • Enjoys making presentations and working with people
  • Professional presence and mature personal demeanor; cool under pressure
  • Detail-oriented and a creative problem solver
  • Desire to learn quickly through on-the-job experience
  • Tracks projects through from start to finish
  • Computer literacy in Microsoft Office: Windows, Excel, Word, PowerPoint, (Salesforce a plus)
  • Comfortable traveling between 25-50%: depending on business needs

Additional information

Your Team:

Should you join American Well and the Provider Solutions team, you can expect:

Energetic, pragmatic, and resourceful are a few words that describe the Provider Solutions team at American Well…This team of 13 leads several American Well initiatives including Sales and Account Management education efforts, workflow analysis and design, grants and public funding opportunities, and use case specific and broad clinical expertise and experience.

The Provider Solutions team currently has six primary areas of specialty; Training, Sales Engineering, Solutions Specialists, a Clinical Specialist, a Neuroscience expert, and a Grants and Public Funding expert.  Each part of this dynamic group works very collaboratively, communicating the product’s value across all other American Well teams and to our customers. 

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast paced and energetic team members, this may be the team for you! Come join the excitement!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at American Well are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.