American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in Finance. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

Brief Overview:

The Collections Analyst will play a critical role in the Finance Department. In this role, you will be responsible for collecting outstanding debt owed to the company. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed. Specifically, the Collections Analyst will:

Core Responsibilities:

  • Develop and maintain a tracking system of aged receivables
  • Monitor and date late payments
  • Initiate and follow-up on late payment notices to relevant parties
  • Contact with relevant parties via phone calls
  • Inform debtors of their payment status and timelines for repayment
  • Contact larger companies and corporate entities to follow up on payments
  • Negotiate repayment and financial plans if applicable
  • Persistence in calling and contacting debtors
  • Address questions, complaints, or suggestions
  • Monitor and escalate financial discrepancies
  • Update and review all accounts to keep records of payments up to date
  • Inform upper management and leaders when legal action is needed and in place

Qualifications:

  • Bachelor’s degree in finance, business, or related field preferred
  • Two years previous experience as a collector or in a related field
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plus
  • Able to multitask, prioritize, and manage time efficiently
  • Self-motivated and self-directed; able to work without supervision
  • Excellent verbal and written communication skills
  • Able to create trust and build relationships
  • Able to analyze problems and strategize for better solutions

Your Team:

Should you join American Well and the Finance team, you can expect:

Accounting and Finance is a service oriented organization that is responsible for supporting the company's operations in all aspects of its business.  We have deployed sophisticated enterprise resource planning solutions across the company in order to support the company’s growth to deliver actionable information to all stakeholders.  The Accounting and Finance team is made up of dedicated professional team members.

Our day to day work involves dealing with complex accounting and tax matters and building sophisticated financial models to support key company decisions including cost benefit and ROI models.   Our organization is charged with the month-end close, financial reporting and analysis, tax compliance and planning, customer claims processing and management, customer invoicing, payroll, financial systems.  

If you wish to join a collaborative organization that works hard but has fun this is the place for you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks

 

 

 

 

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