ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

ABOUT AGENT ROLES

These are roles filled by experienced individuals who can contribute valuable expertise and complete specific, focused tasks. These roles are distinct from traditional internships in that they may not directly relate to a candidate's studies or long-term career goals.

ABOUT THE ROLE

The primary role of the Undergraduate Admissions Agent is to respond to applicant queries on Zendesk and collaborate in improving the undergraduate application and admission experience.

RESPONSIBILITIES

Respond to applicant queries on Zendesk within 24-hours
Proactively resolve prospective student problems by clarifying the complaints, determining the cause of the problem, providing appropriate solutions and alternatives within the time limits, expediting the process where necessary, and following up to ensure resolution.
Work closely with the Admissions Associate to ensure alignment of objectives.
Assist the Undergraduate Admissions Team on assigned tasks such as application, decision, and deferral request reviews.
Build sustainable relationships of trust through open and interactive communication and meet targets/SLAs
Support prospective students with post-admissions requirements such as equivalence certificate applications and deferrals
Will be asked to be on the ALU Rwanda campus when needed
Go the extra mile to engage customers

REQUIREMENTS

Essential

Undergraduate degree
Excellent communication skills - written and verbal
Excellent interpersonal skills
Possess strong attention to detail and problem-solving skills
Have a growth mindset - open to continuous learning and improvement
Ability to multitask efficiently and perform repetitive tasks with a high degree of accuracy
Comfortable working independently with minimal supervision
Ability to manage multiple tasks and manage priorities
Access to excellent/stable internet connection at all times.
Fluency in English

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

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Cover Letter

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What is your Primary Nationality? *

Country of Residence *

Gender *

Why are you applying to ALU? *

Daniel Goleman’s conception of Emotional Intelligence focuses on self-awareness, self-regulation, self-motivation, empathy and social skills. Create a presentation, share the top 5 values you uphold and in detail describe your unique set of passions, interests and skills you bring to the table using this guideline: P (Passions): What things excite you and get you out of bed in the morning? I (Interests): What sparks your curiosity? What do you want to learn more about? C (Causes): What big problems do you want to solve? What work do you want to devote your time to? S (Skills): What are you good at? What can you do well? *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

As an Admissions customer support Agent, you would have to respond to queries received through the Zendesk Platform. Below is an example of a ticket sent by a prospective applicant. Your task in this 2nd part of your assignment would be to draft a response to this email. You may use information from our website: https://www.alueducation.com/. Number of words is 250 - 350. Below is the Email you have to respond to: Email Subject: Information on ALU Dear Admissions, My dream is to come to ALU Rwanda and pursue my dream of becoming the next African Leader. I would like to get more information on the programs you offer, the admission process and the Fees. Also, my father is the only breadwinner, so I would need more information on the financial options that I can apply for at ALU. Thanks & Regards, *

How would you respond to an email from an angry prospective parent who is not happy about our admissions process due to delays in the admission process of his/her daughter? *

How did you hear about ALU? *

If you selected Friend please specify his/her name. If you selected University/Grad School, Job Platform, or Other please specify. *

What is your gross annual salary expectation (in USD)? *

How long is your notice period? *

Please provide the name of 3 references along with their contact details (phone number and email). Note: By providing this information, you are giving your consent to ALU to contact these people as part of our reference checks. We will only contact them if you make it to the final stage of the hiring process. *

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Admissions Customer Support Agent

ABOUT ALU

HOW WE WORK

ABOUT AGENT ROLES

ABOUT THE ROLE

RESPONSIBILITIES

REQUIREMENTS

Apply for this Job