Alto is a destination for innovative, intellectually curious, and forward thinking people - we are disrupting the rideshare industry with a revolutionary, elevated experience and sustainable business model! In order to achieve this, Alto hires W-2 employee drivers, maintains a branded fleet of vehicles, and is transitioning to an all-electric fleet in 2023. The company is rapidly growing, having raised a $45M Series-B in 2021 and is accelerating towards a nationwide expansion; today Alto operates in Los Angeles, Dallas, Washington D.C., Miami, Silicon Valley, and Houston.

 

The driver support associate will provide outstanding support to our employee drivers by partnering closely with dispatch and operations. You will get to solve dynamic problems, including vehicle positioning in different markets and guidance on effective driver breaks.

 

What you'll do:

  • Provide friendly support to and maintain positive relationships with drivers
  • Partner collaboratively and cross-functionally across dispatch, operations, customer experience, and sales
  • Solve problems practically, including vehicle positioning, break management, event management, and situational support to drivers and customers
  • Report directly to Driver Support Manager
  • Additional scenarios may include investigations regarding lost and found, vehicle incidents/accidents, maintenance, and claims made against customers and/or drivers

What you bring to the table:

  • Bachelor's degree
  • Must have experience in call center environment with high-volume exposure to customers via phone/email
  • Strong verbal and written communication and collaboration are required
  • Ability to commit to a consistent schedule
  • Determination to continuously improve and consume data-driven feedback / KPI's

What's in it for you:

  • Base salary and equity in a high-growth startup
  • Unlimited PTO
  • Health/dental/vision insurance and a 401k with employer match
  • Generous credit to ride Alto

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