Alto is a telehealth pharmacy focused on helping people live healthier by making the prescription experience easier, more supportive, and more affordable. We’re transforming a $500 billion industry by reinventing what a pharmacy can do, for both patients and providers—from hand-delivering medications for free to offering on-call help by text or chat. Over one million deliveries, over a thousand five-star Yelp reviews, and an NPS score of +86 later, we’re proud to say we’ve built a pharmacy that people truly love.

About the Team

Our core product is the Pharmacy Management System that we built from ground up. This system enables us to process and dispense prescriptions in an automated manner and at massive scale. Our job is to enable Alto to achieve massive scale while becoming profitable, by building superior productivity and efficiency for our pharmaceutical and fulfillment operations teams. 

About the Role

As the Senior Product Manager for Core experience, you will work with our engineers, designers and data scientists on strategic initiatives to automate prescription intake, pharmaceutical data checks, insurance processing and billing, and delivery scheduling. Your work will enable pharmacists, technicians, and fulfillment teams to work more efficiently, while increasing the quality of services that patients receive. 

Accelerate your Career as You:

  • Partner with engineering, design, data science, product managers, and other cross-functional teams across the Alto ecosystem to build end-to-end efficient care and delivery flow for our pharmacists, technicians, and fulfillment teams. 

  • Identify emerging technology and define vision, strategy, and product roadmap for Core Experience 

  • Drive the end-to-end development process: from early research, to uncovering opportunities, to validating hypotheses through constant iteration and experimentation

  • Encourage and embrace a culture of experimentation, learning, and a growth mindset, never settling for the status quo and constantly innovating

  • Deeply understand users’ pain points (patients, providers, pharmacists, and technicians) and Alto’s business goals, in order to prioritize product investments to drive the highest impact. 

A Bit about You:

Required experience:

  • You have an owner’s mindset - entrepreneurial, driven, passionate about our mission, and have deep empathy for our customers

  • You have a proven track record of successful product launches, distilling complex requirements into simple workflows

  • You have 5 - 8+ years experience in product management

  • You have prior experience managing product management teams
  • You have demonstrated ability to work collaboratively with technical and non-technical team members up to and including the executive-level

  • You have superior written and verbal communication skills and experience collaborating cross functionally with stakeholders and other partners

Extra Points: 

  • You have previous experience building products in the area of healthcare, health, telemedicine, or e-commerce 

  • You have a technical or analytical background, MBA or equivalent work experience 

  • You have startup and entrepreneurial experience 

Other Physical Job Requirements: 

  • Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned
  • Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
  • Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers
  • Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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