Alto is a telehealth pharmacy focused on helping people live healthier by making the prescription experience easier, more supportive, and more affordable. We’re transforming a $500 billion industry by reinventing what a pharmacy can do, for both patients and providers—from hand-delivering medications for free to offering on-call help by text or chat. Over one million deliveries, over a thousand five-star Yelp reviews, and an NPS score of +86 later, we’re proud to say we’ve built a pharmacy that people truly love.


The Head of Diversity & Inclusion will build upon a foundation to continue our journey to hire, include, develop and invest Altoids. This innovative and compassionate leader with a partner with our senior leadership team, and key cross-functional teams to concept, build and execute company-wide DE&I strategies and initiatives.  We spent the first half of this year defining what diversity means and why it matters to us and our patients at Alto, which communities are underrepresented in Health Care, Tech and at Alto.  We, like so many others, also have begun to awaken to the systemic racism in America and know we must do better.  This is a marathon, not a sprint.  We’ve started some foundational work but eager to bring more in more leadership.  In partnership with our DEI consulting partner we’ve developed our first DE&I plan and strategies, now we need your help refining and achieving it.

Read more about our journey and our first annual diversity report.


  • You will establish the charter of the DE&I function, and assist in the creation of a long-term vision for the company
  • You will refresh inclusion and diversity OKRs by being a data-informed partner through deep analysis of current and newly derived data to align Alto’s goals 
  • You will partner with Recruiting to create drive diverse pipelines and foster diverse candidate pools
  • You will collaborate with core cross-functional teams like HRBP, Recruiting, Workplace and Marketing to ensure inclusion and belonging is threaded across the candidate, employee and patient experience
  • You will develop initiatives and programming to increase access to underrepresented networks across various healthcare and technology
  • You will partner with various teams and organizations (internal and external) to design, build and managing DE&I programs
  • You will ensure leadership, inclusion, and diversity strategies and best practices, including recruitment, retention, and training, are well-communicated and widely adopted across Alto
  • You will manage ERG programs and partner with ERG groups to advocate and amplify their voices across Alto
  • You will collaborate with the product and engineering teams to infuse a lens of inclusion and diversity into product roadmaps
  • You, in partnership with the Chief People Officer and VP, Marketing will expand diversity partnerships and organizations
  • You will keep informed on regulatory and policy changes, and local advocacy for equity and inclusion
  • You act as a thought leader and help elevate Alto’s employer brand

3 month milestones

6 month milestones

9 month milestones

12 month milestones

  • Partner with recruiting to create a recruiting strategy to achieve aspirational goals to diversify executive, STEM and management roles
  • Facilitate diversity & inclusion trainings for all Altoids, managers
  • Network and recommend events for executives to attend to expand their networks
  • Publish 2H 2021 DEI plans including full year budget, headcount, goals and partnerships
  • Launch Black, Latinx and Women in STEM leadership development programs
  • Publish quarterly internal diversity & inclusion report including hiring, retention, engagement and program achievements
  • Identify partnerships and events to expand recruiting reach
  • Pilot mentorship program for Black, Latinx and Women in STEM
  • Sponsor Diversity Summit for ERGs and community leaders
  • Publish 2022 DEI plans including full year budget, headcount, goals and partnerships
  • Partner with recruiting to launch University Recruiting and Apprenticeship programs
  • Partner with Therapeutic Area General Managers to launch regional Health Care events
  • Refresh career website and develop content to share diverse Altoid stories and target 
  • Design and launch diversity talent planning
  • Launch DEI Hack Week


What we value in this leader:

  • You maintain discretion and are sought out as a trusted confidante with the ability to manage confidential information and exercise sound judgment and risk management
  • You are respected for being a thoughtful, smart, humble individual — you know how to drive consensus among leaders with a wide range of opinions and working styles
  • You are highly conscious of racial, gender, and other diversity issues and have strong knowledge of social power dynamics and ways to shift systemic inequities
  • You are entrepreneurial and thrive in autonomous environments that complement your ability to prioritize with high tolerance for ambiguity and complexity while being efficient with limited resources
  • You have the professional self-esteem and confidence to “push back” on executives when necessary
  • You are a results-driven executive with a proven track record of transformational leadership
  • You bring strong perspective that inspires change and motivates to develop solutions to complex issues
  • You undertake projects and tasks with an attention to detail coupled with a sense of urgency
  • You are a natural, experienced storyteller/spokesperson, able to construct effective narratives
  • You have strong critical-thinking skills combined with a propensity toward innovation and risk taking
  • You are a good sounding board for others, with low ego
  • You are a leader who believes that systemic change starts with each of us taking radical personal responsibility. You value curiosity and candor, over blame and criticism. You role model personal ownership and empowerment, and support others to do the same. 

Basic Qualifications

  • 8+ years organizational experience with at least 3 years experience designing, building, managing and measuring DE&I strategies
  • A dynamic leader, skilled in leading groups and companies through change management
  • Strong sense of EQ and ability to strategically influence and nudge people out of their comfort zones.
  • The ability to influence cross functionally through education and relationship building
  • A deep passion for attracting and retaining diverse talent within the workplace
  • A balance of intellectual curiosity, creative thinking, and pragmatism
  • Ability to zoom in and out between strategic and tactical; prioritizing initiatives and resources accordingly
  • Strong knowledge of DE&I best practices, forward thinker who subscribes to modern HR and people practices and active watcher of trends across industries
  • A demonstrable track record of working independently and autonomously

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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