About Alto

Thanks for your interest in joining our Talent Community! 

We don't have any active roles in your city just yet, but we're excited to introduce you to Alto!

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 600 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

About the Team

You will be the voice of Alto to our customers. Here at Alto, we use advanced technology and human empathy to improve a broken pharmacy industry into the modern era, and to make high-quality healthcare accessible to all. In the Patient Care Specialist role, you will have the opportunity to be a patient advocate and deliver exceptional patient care. Our mission at Alto is to be the world’s most patient-centric pharmacy, where patients receive the care they deserve. We are building the best pharmacy for everybody, everywhere. 

As a Pharmacy Technician, you are passionate about providing outstanding customer service and have the desire to shape the future of pharmacy.  You enjoy problem-solving and truly value the impact your work makes on our patients. You always put the patient first. You are scrappy and resourceful, and view mistakes as an opportunity to go above and beyond to wow customers.

Employment as a Pharmacy Technician is conditional upon having an active or provisional PTCB certification. After completion of the provisional license, successful new hires will need to write the PTCB exam within 18 months. Alto will cover the cost of your registration fee and renewals upon expiration.

Upon application, a member of our talent acquisition team will review your application and be in touch to discuss the role for which your skill set is best suited. Salary is contingent upon relevant work experience. 

Level 1 Pharmacy Technician

Accelerate your career as you:

  • Assist patients via text, email, and chat
  • Provide prompt, courteous and knowledgeable customer service
  • Answer incoming calls and continuously deliver exceptional patient care
  • Troubleshoot patients’ concerns and questions autonomously
  • Manage provider relationships
  • Onboard patients and schedule deliveries

A bit about you:

Minimum Qualifications:

  • Have previous call center experience
  • Are interested in how healthcare works and looking to grow your career
  • Have in interest in learning more about the operational process
  • Friendly disposition and outstanding customer service experience
  • Must be willing to obtain a provisional PTCB license

Preferred Qualifications

  • Have PTCB
  • High school diploma / GED
  • Have a current pharmacy technician license free of any disciplinary actions

Level 2 Pharmacy Technician

Accelerate your career as you:

  • Prepare and submit third-party insurance claims
  • Troubleshoot prescription issues by calling insurance companies, doctors offices, and patients
  • Work closely with doctors offices to manage refill requests, prior authorizations, and coverage determinations
  • Provide prompt, courteous and knowledgeable customer service
  • Troubleshoot complex cases with our patients
  • Respond to patient messages and incoming calls
  • Handles escalated patient situations via phone, text, email, or chat
  • Typing prescriptions
  • Balance multiple roles throughout the course of your shift as volume fluctuations occur.  

A bit about you:

Minimum Qualifications:

  • 2+ years of experience as a pharmacy technician
  • A current pharmacy technician license free of any disciplinary actions
  • Have PTCB
  • Exceptional knowledge of commercial and government insurance and how to troubleshoot claims
  • Ability to maintain high-quality work with efficiency
  • Friendly disposition and outstanding customer service skills
  • Ability and eagerness to learn and operate a new pharmacy management system and other relevant equipment
  • Ability to interpret, transcribe and troubleshoot prescription information
  • Ability to perform common math calculations
  • Have strong verbal and written communication

Preferred Qualifications:

  • Experience submitting and managing Prior Authorizations and TAR's 
  • Experience working with specialty or fertility medications

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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