50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 400 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

About the Team

This person is responsible for delivering training at Alto Pharmacy. The key program includes new hire programs in both the care and fertility programs. The team is also training the company-wide onboarding program, continuous training for both care and fertility, training on particular fertility programs (Progyny, donor training), Pharmacist training, and finally, ensuring that individuals with or without a pharmacy background have the skills they need to excel at Alto Pharmacy.

Role Responsibilities

Content Creation:

  • Design and document new and exciting instructional material and compelling course content using the various mediums: in-person, online.
  • Create engaging learning activities.
  • Create, maintain and update all training materials and curriculum, including: slide decks, facilitator guides, handouts/participant guides, learner activities, reference guides.
  • Incorporate Alto Values into training.

Content Delivery:

  • Facilitate and deliver new hire training across different mediums, including live classroom training and virtual training.
  • Show a strong command of classroom management, adapting to deliver the most engaging, interactive experience possible.
  • Experience working with a Learning Management System (LMS), Articulate Storyline, and Office or Google Suite. 
  • Work with leaders and quality team members to ensure program is meeting organizational metrics; suggest updates or changes as applicable.

Information Management:

  • Ensure accuracy of Standard Work/Standard Operating Procedure and work with leadership to advocate for updates to Standard Work as required.
  • Ensure Standard work is being updated regularly on knowledge sharing platforms - e.g Notion, SharePoint etc
  • Model Standard Work adherence and advocate for Standard Work adherence by trainees.

People Development

  • Cultivate problem solving and critical thinking skills among learners.
  • Train additional part-time trainers on training expectations and ensure training standards are met with class and trainer.
  • Assist with the 30-day assessments/audits.
  • Provide synthesized and clearly documented individual reporting to managers for new hire assessment feedback and to provide guidance on coaching issues for new hires.
  • Build effective relationships with other internal departments and Subject Matter Experts (SME) to ensure exceptional collaboration.

Personal Development

  • Build and maintain skills 
  • Schedule and maintain working on the front lines at a regular cadence 

Role Requirements:

Minimum Qualifications:

  • Bachelor’s degree and three years of related experience in training or similar fields. An equivalent combination of education and experience may be considered
  • Experience creating training content and delivering training, either internally or externally with clients/customers
  • Leadership or mentorship experience; comfort with coaching others and delivering feedback
  • Experience working with a Learning Management System (LMS)

Preferred Qualifications: 

  • Experience working in the healthcare or pharmacy industry desirable

Candidate attributes

  • Process oriented, has developed and/or improved processes.
  • Must possess effective verbal and written communication skills and have strong presentation and motivational skills
  • Highly organized and independent with project management experience
  • Flexible and adaptable with unforeseen challenges; able to think critically on the fly
  • Passion for problem solving and continuous improvement mindset
  • High emotional intelligence; ability to empathize and adapt to behavioral queues and different learning speeds/styles
  • Ability to work in an ambiguous and quickly moving environment
  • Must possess effective verbal and written communication skills and have strong presentation and motivational skills

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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