Job Summary:

The candidate will drive the execution of one or more proactive/reactive projects ensuring that commitments are delivered on time, within scope and to the required quality standards. Operating at the mid-level with internal stakeholders, managing and implementing business processes to meet the goals and objectives of the Organization and our clients by conducting regular trend analysis and proposing solutions.

Job Requirement:

Education:

Bachelor's Degree in a relevant Program of study, or equivalent preferred

Work - Experience:

1-2 years

Must be willing to work in shifts

Must have good communication skills

Knowledge, Skills and Abilities required:

Strong organization and time management skills

Excellent analytical and problem-solving skills with a high attention to detail

Ability to manage multiple projects and deadlines simultaneously

Build and maintain strong and trusting relationships with team, stakeholders, and senior leaders

Must be highly self-motivated, creative, and efficient in proposing solutions to complex, time-critical problems

Advanced MS Office Suite skills are required (PowerPoint, Word, Excel, Teams)

Participate in the problem management process to get to the root cause of technology problems and to improve the availability of systems

Provide reporting of metrics for Problem Management process, showing areas of accomplishment, opportunities for continual improvement

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Technical Problem Management Analyst - 1454 (Problem Management)

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