Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of this role is to provide technical support for assigned applications.

Responsibilities:

Work under the direction of the Manager to provide technical application solutions for assigned business areas.
Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
Codes, tests, debugs, implements, and documents programs or technical configuration.
Ensure programs meet technical specifications and standards.
Interact with Business and clinical representatives in a lead position during the software build or configuration and testing process.
Perform technical application configuration and configure /run reports at user request.
Design and execute unit, system and integration test plans for new developments/releases/reports.
Create and maintain technical documentation based on standard operating procedures in support of the assigned application.
Perform application maintenance activities
Provide production support.
Assist in resolving support calls escalated by the Service Desk.
Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
Coordinate with Project Managers to ensure project deadlines are met.
Participate in focus groups and workshops, attend vendor training and demonstrations.

These are consistent accountabilities for all staff.

Assist in supporting activations and rollouts.
Consistent efforts to deliver quality solutions as per agreed scope.
Customer focus and close alignment with the customers’ business objectives.
Ensure efforts to continually improve domain knowledge.
Ensure the quality of the deliverables as per the defined standards
Document issues with resolutions and share with team members to improve team productivity.
Provide data to generate team performance metrics.
Knowledge transfer with other team members to improve overall team education level
Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
Adherence to the defined standards.
Take initiative and drives to bring to logical conclusion; proactive approach.
Provide accurate and timely information and escalates when there are issues.
Actively participate in meetings and make valuable contribution.

Qualifications:

Academic and Professional Qualifications:

BA or BS degree preferred or other relevant combination of training and experience.

Experience:

5-7 years industry experience preferred
5-10 years extensive experience in providing technical support and maintenance in assigned product preferred
Minimum 5 years Healthcare Applications and healthcare Application Integration experience required.
Senior knowledge of how multiple healthcare applications integrate with each other using HL7.
Senior expertise around HL7, particularly ADT and SIU transactions.
Possess technical knowledge of assigned applications technology including but not limited to API and web services and XML.
Experience with Soarian Scheduling, Soarian Financials, Openlink and Athena/IDX Business application.

Travel Requirements:

May require local travel

Working Arrangements:

May require after hours on call support
Work is currently performed remotely with occasional request to be onsite

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$95,000—$118,000 USD

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

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