Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Application Portfolio Management Analyst

Summary of the Team:

Application Portfolio Management (APM) Team is a newly organized team, whose primary responsibility is to oversee the day-to-day operations of APM. Working with application leaders, this team will be responsible for setting the strategy of APM and ensuring that the proper support is given to stakeholders using the APM tool. The team will also be pivotal in monitoring and supporting the cleanliness and completeness of the data within APM.

Summary of the Role:

The primary purpose of this role is to support and manage Northwell APM tool and processes and to maintain accurate applications inventory and associated techstacks. APM analyst will oversee the day-to-day operations of APM and will be responsible for communicating with application owners, improving the APM tool through the ServiceNow platform team, and maintaining the ongoing health of the application portfolio.

Responsibilities:

Work under the direction of the Manager to provide technical application solutions for assigned business areas
Possess technical knowledge of assigned application technology
Codes, tests, debugs, implements, and documents programs or technical configuration
Perform technical application configuration and configure /run reports at user request
Design and execute unit, system and integration test plans for new developments/releases/reports
Maintain technical documentation based on standard operating procedures in support of the assigned application
Perform application maintenance activities
Provide production support

Application Life Cycle Management

Manage Business Application Lifecycle Management service requests to add, edit or retire applications.
Document and manage workflows and process maps for application life cycle
Implement and administer established processes, policies and procedures
Participate and contribute to the deliverables from the Application Portfolio Governance body.
Provide subject matter expertise on application attributes and mapping
Use ServiceNow APM to gain a comprehensive understanding of Northwell applications to identify redundancies and decrease budgetary costs.

Reports and Dashboards

Utilize ServiceNow Performance Analytic to depict application roadmap, view the investments made in the business application and assist in application rationalization.
Assess the business capabilities within the indicator framework and based on the score, help assist in making strategic decisions on the business applications that support the business capability.
Schedule and run jobs for CMDB Query Builder reports.

Application portfolio administration

Provide privileges to users to do specific tasks, set up indicators to assess application usability, and create bubble charts to help define strategies to maintain applications.
Classify applications into groups and categories.
Identify relationships and redundancies between the applications.
Build a complete applications inventory and map applications to the business functions.
Create business capability and relate the capability with an application.

Qualifications:

Academic and Professional Qualifications:

BA or BS degree preferred or other relevant combination of training and experience.
High attention to detail and accuracy
Strong oral and written communication skills
Able to multitask, prioritize, and manage time efficiently
Self-motivated and self-directed

Experience:

2-5 years industry experience preferred.
2-5 years experience in providing technical support and maintenance in assigned product preferred
Experience in Business Analysis
Experience with ServiceNow APM is preferred.

Travel Requirements:

May require local travel
May require other travel for business needs

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$95,000—$102,700 USD

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

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