At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.
Senior Manager, Community DEI
The Senior Manager, Community DEI will play a crucial role in achieving our mission to build a community of culturally competent and values-driven mental health providers. In this role, you will have the opportunity to design, build and implement an innovative and thoughtful DEI programming strategy for our community of mental health providers. You will be responsible for engaging members through key initiatives like affinity groups, racial equity workshops, support spaces and advocacy work with the goal of developing a culture of equity, inclusivity and allyship amongst our membership and in our members’ approach to treating their clients. Along the way, you will work to build strong relationships with our members and cultivate DEI leaders within our community. This role reports to the VP, Community.
The ideal candidate has designed and led DEI programming in a startup environment, is a natural connector, is a creative content curator and keeps a pulse on best practices and trends in the DEI space. You are data-driven and can measure the impact and success of your team’s work to be able to course correct and drive change.
What you’ll do:
- Design and implement a DEI strategy with our community of mental health providers - programming, resources and social impact, advocacy opportunities.
- Collaborate closely with our Director Education to make sure we infuse a DEI lens into all of our programming + design and implement cultural competence & racial equity training for our members
- Facilitate and moderate select DEI programs
- Partner closely with our People & Culture DEI team and internal employee DEI committee to strategize together and ensure our approaches are running in concert
- Identify members of our community to build with, not for, with an ultimate goal of cultivating DEI leaders and committees within our community of members
- Manage and respond to current events, key societal movements and national heritage & history celebrations through the year through unique programming opportunities
- Partner with other teams - ProdEng, Operations, Onboarding, CX, Growth - to ensure that our product and all of the touchpoints we have with members thoughtfully serve the diverse experiences of our community and their clients
- Collaborate with our community management team and spend time in our community platform to ensure that members are abiding by our DEI, Community values and to address any common themes, issues or education opportunities related to DEI that arise
- Identify and leverage research, thought leadership, best practices and external resources to support the evolution and development of our DEI strategy
- Establish goals and metrics to help advance and measure DEI work and programming that tracks and evaluates the effectiveness of all initiatives and enables quick course correction.
Who you are:
- You have a deep passion for Alma’s mission and the future of mental health.
- You are also deeply passionate about building equity and safety for every voice to be heard and included
- You have 3+ years of experience working on a diversity, equity & inclusion team
- You have 2+ years program management experience and have managed and built out innovative DEI programming
- You have extraordinarily high EQ. You love getting to know others and are fantastic at building and honing relationships
- You have demonstrated understanding of the research, best practices and trends in the DEI space
- You have strong research skills and experiential acumen to create and produce thoughtful, engaging group gatherings & trainings that deliver against strategic objectives and are tailored for the intended audience.
- You are respectful of and have a genuine interest in learning about others’ lived experiences. You are open to feedback, can take responsibility for mistakes and course correct your approach.
- You’re an excellent communicator both written and verbal and are a natural facilitator of conversation.
- You utilize a data driven approach and can track program metrics over time.
- You’re a creative thinker and problem solver— you’re always exploring how to make something even better or work through issues that require on-the-fly prioritization.
- You have experience working at a startup, fast paced work environment.