At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.

Operations Team Lead

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with both providers and their clients to ensure they have a seamless and positive experience with our insurance program.  You will work closely with the Alma Operations team to execute on and manage day-to-day operations of Alma’s Insurance Program while also helping the team to think through opportunities to streamline workflows, improve provider/client experiences, and proactively identify operational risks that may come with scaling our business. 

What you’ll do: 

  • Serve as a functional expert in your subject area, being able to independently handle day to day escalations from internal and external teams 
  • Manage between 6 to 12 direct reports depending on time in the Team Lead role, prioritizing productivity to hit team SLAs while also supporting team Associates’ professional development
  • Maintain productive self-work habits amidst changing workflows and processes, and champion change management for the rest of the team
  • Collaborate cross-functionally with our Customer Experience, Insurance Operations, and Product teams to deliver an exceptional experience to providers and clients
  • Work closely with the team analyst and operations manager to ensure processes are efficiently executed by our Insurance Operations Associate team 

Who you are: 

  • You have 2+ years of work experience in a similar role
  • You are able to recognize patterns in operational processes and understand the impact of decisions through ambiguity
  • You have the ability to self-serve with a bias towards action and investigation to get the answers or data required you need 
  • You are inspired by the success of your team and enjoy supporting others in their professional development
  • You are a highly organized team player with excellent communication skills and a customer-centric attitude 
  • You are passionate about mental health and our mission at Alma

 

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