At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.

VP of Operations 

The VP of Operations will be an important member of the Alma leadership team.  Partnering with our COO, Laura Scott, the VP of Operations will focus on building teams, scaling systems, and providing a best in class experience for our provider membership as we expand nationwide.  The winning candidate will be someone who combines people leadership with hands on problem solving in the technology space and is comfortable working in a fast paced, collaborative culture.  You will work closely with the rest of the Alma Leadership team and Product & Engineering teams to help Alma achieve its mission of bringing affordable, high quality mental health care to everyone.    

What you’ll do:

  • Learn our business by leading our Insurance Operations team for the first 6-9 months of your tenure.  Then recruit an amazing leader for Insurance Operations while you step up to lead both Insurance Operations and Customer Experience (~100 person team).
  • Drive improvements to workflows and processes to streamline operations while you work closely with Product & Engineering to scale tools, systems and processes.
  • Recruit, develop and retain top talent with a strong focus on diversity, equity and inclusion.
  • Inspire and lead the team to drive up KPIs and continue to deliver on company goals, pushing us closer to achieving our mission.
  • Collaborate with teams like Marketing, Sales, Product and Finance to share data-driven insights and influence company strategy
  • Build an operations organization that is highly collaborative, engaged and motivated to help Alma achieve its full potential.

Who you are:

  • You have 10+ years of experience leading teams in high growth, operational areas
  • You’ve partnered with Product & Engineering to explore, develop and implement technology solutions allowing the business to scale
  • You have exceptional analytical skills and ready to roll up your sleeves to solve problems in addition to helping the team develop their data fluency
  • You're an excellent communicator with the ability to foster consistent delivery of brand voice and tone across multiple customer-facing channels
  • You have excellent business acumen and can toggle between 10K feet and the weeds
  • You’re very well versed on customer experience tools and reporting - ideally you have experience with Salesforce, Zendesk and Guru
  • You have managed a remote team and are excited at the chance to build out a remote organization
  • You can build relationships and drive cross-organization alignment
  • You have a deep passion for our mission and the future of mental health
  • You’ve worked in a fast paced startup, even better if it was in the healthcare sector
  • You lead with empathy and inclusivity to build a safe and equitable space for all

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Alma are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.