Operations Associate

At Alma, we believe in the power of therapy to change lives, communities, and the world we live in. We’re building a co-practicing community of top quality therapists, coaches, and wellness professionals, empowered to provide great care with access to beautifully-designed office spaces, best-in-class technology, and an engaged, collaborative community of their peers.

Job Description

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with both providers and their clients to ensure they have a seamless and positive experience with our insurance program.  You will work closely with the Alma Operations team to execute on and manage day-to-day operations of Alma’s Insurance Program while also helping the team to think through opportunities to streamline workflows, improve provider/client experiences, and proactively identify operational risks that may come with scaling our business.

Responsibilities include:

  • Work closely with Alma’s community team to onboard and support providers taking insurance, and provide education to providers around Alma-specific insurance policies
  • Walk providers through the credentialing process and assist them with all necessary applications
  • Work with providers to check client eligibility and benefits, and communicate plan details to both the providers and their clients
  • Invoice clients for their insurance visits and support the client experience by monitoring outstanding balances, communicating expectations to both the provider and client, and escalating risks to the operations team 
  • Coordinate with our billing team to ensure timely and accurate claims submissions, and work with payers on claims related issues

Winning-factors: Must have qualifications

  • BS or BA degree from a 4-year institution
  • 2+ years work experience. Ideal backgrounds may include an operations role at a startup or experience working in consulting or banking
  • Highly organized and effective at getting things done
  • Be a team player who is flexible and can balance attention to detail with swift execution 
  • Excellent communication skills and a customer-centric attitude 
  • The ability to self-serve with a bias towards action and investigation to get the answers or data required you need 
  • Passionate about mental health and our mission at Alma
  • Prior experience in healthcare, specifically mental health, is a plus, but not required

This is a full-time role.

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