At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $40.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

Operations Manager

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work on one of Alma’s fastest growing initiatives.  You will work closely with Alma leadership to design and manage day-to-day operations of our Alma’s Insurance Program and you will interact regularly with our members, assisting them as they grow their practice at Alma.

What you’ll do:

  • Own the credentialing and insurance onboarding process for hundreds of members a month
  • Lead and manage the credentialing and eligibility teams including 1-2 direct reports and a subsequent team of 3+ remote employees
  • Use data driven decision making to help design and manage day-to-day operations of Alma’s insurance credentialing team
  • Strategize in the design of workflows and technology roadmap to set Alma operations up for success at scale and to streamline the insurance process for members and their clients 
  • Analyze daily, weekly, and monthly program data and report key metrics to leadership
  • Work closely with Alma leadership to measure the impact and efficiency of processes while identifying new ways to improve the program 

Who you are:

  • You have a BS or BA degree from a 4-year institution
  • You have 3-4 years of work experience.  Ideal backgrounds may include an operations role at a startup or experience working in consulting or banking 
  • Highly organized with exceptional project management skills
  • Proven experience managing and leading a team
  • Highly efficient at operational process design, improvements, and execution 
  • Be a team player who is flexible and can balance attention to detail with swift execution 
  • Comfortable navigating ambiguity
  • Excellent communication skills and a customer-centric attitude
  • Ability to communicate accurately and effectively with internal and external stakeholders
  • Comfortable with Salesforce, Excel, and data analytics tools such as Looker
  • Passionate about mental health and our mission at Alma
  • Prior experience in healthcare is a plus

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