App Setup & Customer Support Specialist, Freiburg Im Breisgau, 80 to 100% (m/f/x)

 

Bored of the same old routine? Would you like to work in a progressive, constantly evolving business with varied and interesting work? Working in a SaaS scale up environemnt is never boring and you'll experience ongoing change with the chance to really impact how the business develops.

As our set up and support specialist you'll be key in ensuring our users have a seamless set up experience and have the answers and solutions they need to guarantee they get the full potential from the Allthings platform and associated Apps. You'll also get to work with an awesome team of highly skilled people on the journey to make a better life in buildings for millions of residential tenants worldwide. 

What you’ll be doing:

Working closely with the global tech, sales and customer operations departments you will set up customized, ready-made Apps that our customers make available to their tenants - your Apps are seen by 1000's of people. You will support clients in deploying tailored Apps and ensuring they gain maximum adoption from the users.

You will become an Allthings product expert and are the internal contact for questions relating to the optimal configuration and implementation of customer requests in the App and cockpit.

On behalf of clients, you will manage translations and the creation of app marketing and communication materials for our clients.

As part of our user support team you help App and Cockpit users with questions and problems and ensuring happy users.

What’s in it for you?

Great package, with 30 days paid leave and up to 5 paid days to pursue your individual personal development mission. We champion recognition and career advancement for our team members so you'll get excellent career progression opportunities. We are a family-friendly company and support part-time working, offer some remote working and run on flexible trust-based work times.

You have:

  • Professional experience in the software/SaaS industry
  • Experience in a technical or customer support role responding to tickets would be beneficial
  • Affinity for HTML or interest in programming would be beneficial
  • Customer and user oriented thinking
  • Excellent communication skills
  • Exceptional attention to detail and good time management
  • A high level in German grammar and spelling
  • Capacity to work under pressure, transparency and commitment
  • Adaptability, you must be able to think from different points of view and change your thinking quickly
  • Fluent German language skills, very good language skills in English, French is a plus

Who we are:

Allthings delivers all things for a better life in buildings. Strongly focused on creating a great tenant experience, Allthings offers one single platform that connects tenants, property owners and service providers. Tenants use the app for direct communication and to access a variety of digital services that simplify everyday life. Property owners add a new service layer to their buildings and benefit from data-driven insights. Service providers like property managers, local commerce or concierge companies offer their services digitally to the tenants. Beyond that, third-party solution providers can be flexibly integrated into the modular and open Allthings platform, much like an app store for buildings.

Founded in 2013 in Basel as a spin-off of ETH Zurich, the company now has offices in Basel, London, Amsterdam, Berlin, Frankfurt and Freiburg. Its 80 person team has won numerous prizes and boasts a clientele that includes over 200 of Europe’s leading real estate companies and service providers. For more information go to www.allthings.me.

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