ABOUT THE ROLE 

An A-LIGN Associate Account Manager will work as a branch of Customer Success on customer accounts. With the guide of the Director of Customer Success and Senior Customer Success Managers, they will execute client related tasks. They are responsible for account management, direct communication with Strategic Account Management (SAM) team, and maintaining good client relationships. They are also responsible for client retention, resign opportunities and identifying potential growth opportunities. Overall, in this role you will uphold the values of Partner, Serve and Lead.   

REPORTS TO: Senior Customer Success Manager 

PAY CLASSIFICATION: Full-Time, Exempt  

RESPONSIBILITIES 

  • Maintaining open communication with existing clients (warm leads) with the goal to increase revenue for each existing client 
  • Supporting the Customer Success Team message of Partner, Serve and Lead  
  • Assisting with any client related follow up tasks or team projects   
  • Maintaining a positive A-LIGN representation when speaking with clients  
  • Able to manage and analyze client accounts to determined correct status of the account  
  • Learning the nature of our work, industry terminology, etc., to represent our firm in a professional manner 
  • Develop service line knowledge and sales skills to promote to a Senior Customer Success Manager 

MINIMUM QUALIFICATIONS 

EDUCATION 

Bachelor’s degree OR relevant work experience 

PREFERRED EXPERIENCE 

  • Preferred, but not required, experience with at least one (1) year working in Sales, Marketing or Professional Services/Auditing  

SKILLS 

  • Ability to be responsive during non-traditional working hours due to span of control (EST – MST) 
  • Strong computer/Microsoft Office skills 
  • Ability to work individually as well as part of a team 
  • Ability to meet deadlines and follow oral and written instructions 
  • A high degree of flexibility, professionalism, and intellectual curiosity 
  • Outgoing personality 
  • Coachability 
  • Excellent organizational skills 
  • Flexibility 
  • Outstanding communication skills 

BENEFITS 

  • Employer Paid Health, Vision, Dental 
  • 401 (K) Plan with Employer Matching 
  • Competitive Bonus Structure 
  • Employer Paid Life Insurance and Disability Insurance 
  • Generous Paid Time Off Plan 
  • Virtual Employment 
  • Technology Allowance 
  • Vacation Bonus 
  • Paid Office Closure December 24-January 1 
  • Paid Holidays Schedule 
  • Certification Reimbursement
  • Flu Shot Reimbursement 

ABOUT A-LIGN 

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com. 

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in A-LIGN External’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.