• Take up our mission to free developers and data scientists to deliver intelligent applications
  • Join a company that has always been remote-friendly - work from anywhere and serve our customers all over the US
  • Experience rapid growth in the first AI startup to be funded by Google

Algorithmia is a single solution for all stages of the ML operations (MLOps) and management lifecycle. We enable ML and operations teams to work together on complex machine learning applications in one central location. We make it seamless to deploy ML at scale, with tools to connect data sources and orchestration engines, use any major framework, platform, or ML language, and govern and secure your ML architecture. More than 100,000 engineers and data scientists trust Algorithmia, including the United Nations and numerous Fortune 500 companies.

To keep up with new business demand, Algorithmia is seeking a Customer Solutions Engineer to join our team and make Algorithmia Enterprise customers successful. In this role, you will be part of our post-sale Customer Engagement team which is made up of Professional Services (PS) and Customer Success (CS) functions. The Customer Solutions Engineer will gather and evaluate customer technical requirements, inform solution design, and complete deployments of Algorithmia Enterprise. Additionally, this individual will drive product requirements to improve the operator and customer experience by simplifying deployment and lowering time to value.  

This is a highly impactful role working directly with Algorithmia Enterprise customers who are some of the most important financial institutions, intelligence agencies, and private companies in the country.

As a Customer Solutions Engineer at Algorithmia, you will:

  • Gather and evaluate customer infrastructure and InfoSec requirements and constraints. Inform solution design, identify and mitigate deployment risks.
  • Lead Algorithmia Enterprise deployment and scheduled maintenance such as quarterly upgrades, customer-requested configuration changes, etc.
  • Conduct initial troubleshooting of operational issues by following technical playbooks to perform first-level corrective actions. Collect logs and escalate to Engineering internally.
  • Advocate internally for the operator and customer experience to drive deployment improvements into our Product roadmap.
  • Document and maintain customer deployment configuration details, context and nuances.
  • Report issues impacting customer deployments and partner with Engagement Manager or Customer Success leadership to drive short-term or permanent resolution.
  • Liaison between Algorithmia Engineering and customers to communicate technical and engineering guidance. 

And we might make a great match if you:

  • 5+ years of experience working with enterprise customers in deploying complex cloud or on-premise enterprise technology solutions.
  • Have strong analytical and critical thinking skills to assess, track, prioritize and coordinate various threads of collaborative technical investigation across multiple channels of communication. 
  • Exhibit strong customer presence and have significant experience in working directly with enterprise customers on technical engagements.
  • Have excellent written and verbal communication skills.
  • Embody deep empathy for customers and understand that Algorithmia would not exist without them.
  • Are experienced in enterprise Linux/Unix server administration, preferably CentOS/RHEL.
  • Can demonstrate experience with cloud services (e.g. AWS, Azure), and on-premise enterprise systems and technologies (e.g. VSphere/VMWare, SAN, NFS, etc.)
  • Understand cloud and enterprise networking technologies well (e.g. proxies, private CAs, enterprise firewalls, etc.)
  • Are certified in AWS or Azure administration, Cisco CCNA, or similar enterprise technologies.
  • Have experience with Docker or Kubernetes. 
  • Are flexible and willing to work with customers across various time zones. 
  • Have a Bachelor's degree in STEM or equivalent experience.
  • Are authorized to work in the US or Canada without sponsorship.

At Algorithmia you’ll join a passionate team that’s changing the way the world uses AI and ML. You’ll solve real problems, make an impact, and work in a flexible environment that encourages collaboration and exploration. You’ll be welcomed into an intelligent, fun, and diverse group and gain access to fantastic perks beyond the salary, equity, and insurance benefits—from your work location of choice within the US or Canada.  

If this sounds like you APPLY NOW!

Algorithmia is an equal opportunity employer and we value diversity at our core. We will never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status and encourage everyone to apply.



Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Algorithmia are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.