Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.
 
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
 
Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.
 
Alchemy powers the top blockchain companies globally and has been featured in TechCrunchForbesBloomberg, and elsewhere.

The Role

We are looking to hire our first Customer Experience Advocate team member in the APAC region! The Customer Experience Advocate team is the first point of engagement for the entire Alchemy community in our most critical channels — mostly Discord and online community platforms like Twitter. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working with the Customer Engineering team and other parts of the company to ensure our product continues to meet our customers needs, and making certain the developer voice is represented inside the company. You will ensure prompt and effective resolution of questions, problems, and requests.

In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster and engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, debug technical issues, and sharing insights with colleagues across the business.

Responsibilities:

  • Answer customer questions for our growth and free tier users on discord. Tackle and troubleshoot questions related to
    • Billing and Accounts
    • Alchemy APIs, SDK and core RPC services
    • our tutorials and docs
  • Onboard and familiarize new users in our discord
  • Look at user's code and provide feedback or help debug issues
  • Obsess over customer experience
  • Consistently find ways to improve discord experience
  • Identifying and relaying customer feedback to relevant teams
    • Documentation team for Doc updates
    • Product teams and Devrels for Product feedback
  • Building close relationships and trust with consumers through open and interactive communication

What We're Looking For:

  • Candidates must be located in the APAC (Asia-Pacific) region to be considered for this position
  • Computer science degree or software engineering experience
  • 1+ years of experience in customer support or working closely with customers
  • Excellent communication and presentation skills
  • Good knowledge of technical concepts including knowing how to program in at least 1 programming language
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to learn things quickly
  • Interest in technology, blockchain, crypto
  • Experience with blockchain a large plus
  • Founded a company or built side projects, a plus

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