Quality Engineer - Client Team

Position Overview: 

Alarm.com is seeking an experienced Quality Engineer to join the Client Team. Quality Engineers on the Client team are responsible for testing and certifying web and mobile applications and oversees critical priorities for the business and collaborates with internal teams like Product Management, Software Engineering, UX design, DevOps, and Support to ensure our software products meet quality standards of functionality and performance.

The ideal candidate will have a bachelor’s degree, at least 1 year of relevant experience testing on quality engineering related activities or projects, have computer/technology skills, the ability to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product quality. The candidate should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.   

Responsibilities:

• Understanding product functionality, data content, and system architecture of the product being certified.

• Developing test plans and updating test documentation as needed before/during/after testing.
• Executing manual tests, tracking defects, and following defects through the resolution process until fix is verified and closed.

• Interacting with Developers, Stakeholders and Product Management to ensure the quality of the software and billing applications.

• Setting up and maintaining test environments and testing tools.
• Triaging urgent problems, prioritize accordingly, and propose a resolution.
• Analyzing logs and data to identify the root cause of issues.
• Understanding the customer and how the product will be used by the customer.
• Being an advocate for our customers, partners, and internal stakeholders.
• Designing and maintaining weekly smoke test.  

Qualifications:

• Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant discipline
• Excellent problem solving, troubleshooting, time management, and analysis skills.
• Ability to work independently, raise issues and take corrective action.
• Ability to work in combination of hardware, software, and network technologies.
• Ability to interpret a variety of technical information.
• Process-oriented with ability to pay close attention to details.
• Exceptional communication skills to articulate quality assurance practices.
• Self-motivated with strong technical background, and a deep interest in product quality.
• Ability to make decisions based on test results to advise management and customers.

• Team-oriented individual

Preferred Qualifications:

• 1-2 years of QE experience in a fast-paced, agile environment
• Background in Quality Engineering.
• Experience with functional and regression testing, test planning, test case development.
• Advanced computer/technology skills/certifications

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week

COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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