A rapidly growing, entrepreneurial technology company, Alarm.com is seeking an IT Associate to join its Corporate IT team. The IT Associate will have a broad range of responsibilities including providing first line help desk support to employees and assisting them with hardware and software problems via phone, email, and in person. The ideal candidate is well versed in technology, has a keen problem-solving sense, excellent communication skills, and the desire to work alongside many other departments. PLEASE NOTE: This position requires full-time, in-office attendance. Please be aware that remote work is not an option for this role.

Responsibilities

  • Supporting computer software and hardware, including the latest Windows Operating Systems, Office 365, Linux, network connectivity, Apple Operating Systems, mobile devices, printing and scanning services, telephony, video conferencing, audio-visual services, and other relevant technologies. 
  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 
  • Logging and documenting service interactions in the ServiceNow ticket system, managing equipment and software inventory, maintaining supplies, and overseeing the stock of necessary components. 
  • Contributing to the daily management of telecommunications systems, incorporating essential software administration tasks. 
  • Providing day-to-day IT support of applications and technologies for a fast-paced environment. 
  • Creating graphics and documents, providing tutorials, and training users on standard Alarm.com software and hardware, with a commitment to diligently documenting all activities and processes. 
  • Perform administrative duties for all applications within the Alarm.com ecosystem.
  • Enforcing the corporation's IT policies, standards, procedures, and IT compliance frameworks. 
  • Other duties as assigned.

Requirements

  • Bachelor's Degree preferred
  • 1-3 years of IT Service Desk experience
  • At least one year of experience installing, maintaining, and supporting Windows, Mac OSx and mobile operating systems.
  • At least one year of experience troubleshooting, repairing, and maintaining computers, including hardware and software installations
  • Working knowledge and understanding of the following areas: TCP/IP, HTTP, SMTP, DNS, VPN, SSO, LDAP and Cloud
  • Experience with Exchange, SharePoint, and Microsoft Active Directory
  • Experience working in a hybrid environment comprised of on-premises and SaaS-based solutions
  • Excellent oral and written communication skills to effectively present information
  • Proven analytical, interpersonal, writing, communication, and presentation skills
  • Ability to work both independently and as a member of a team in a fast-paced environment
  • Ability to multi-task while maintaining attention to detail
  • Possession of CompTIA A+, Network+, and Security+ certifications is highly desirable for this job role.

WHY WORK FOR ALARM.COM?

  • Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
  • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
  • Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
  • Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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