Systems Technician

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence, and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is proud to be one of the 2023 Best Places to Work in the Inland Northwest. Ready to join a casual, fun, and creative culture? Apply today!

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

POSITION OVERVIEW

OpenEye is expanding our Systems Technician team and looking for a hard-working Systems Technician with experience building great software and hardware products. You will work closely with smart and motivated people across a broad spectrum of technologies to develop outstanding products that help businesses improve safety and increase business intelligence.

This position covers several key Systems Engineering responsibilities at OpenEye, including but not limited to testing hardware products, firmware and software, cloud connected components, protocols and APIs.

Daily duties include software and firmware qualification for embedded, x86 and cloud platforms, reproducing issues reported in the field, root cause analysis of escalated customer issues, testing installers images and patches, creating and executing test plans.

ROLE & RESPONSIBILITIES

· Evaluates IP camera firmware, including all associated functions and integration points with OpenEye software platforms.

· Performs agile QA on technology components provided by OpenEye and external engineering teams.

· Evaluates system performance, throughput and reliability of products.

· Reproduces and troubleshoots escalated hardware & software issues reported in the field or by internal teams.

· Utilizes test tool platforms to validate and troubleshoot integrated IP Video components.

       o Ex: Postman, VLC, Wireshark, ONVIF test tools, browser debug mode

· Performs all other duties/responsibilities as necessary or assigned.

QUALIFICATIONS

· Minimum 2 years of related experience or a related Information Technology degree

· Knowledge of Microsoft Windows Operating Systems, Linux Operating Systems and their various technology stacks.

· Experience in system performance analysis, understanding of network bandwidth, CPU utilization, storage throughput, etc.

Preferred:

· Familiarity with bug reporting and issue tracking platforms (Jira preferred).

OpenEye Perks:

· This opportunity's pay range is $19.00 - $30.00. In addition, this position is eligible for an annual discretionary bonus.

· Employees are eligible to purchase company stock at a discounted rate.

· A collaborative, fun, creative culture where idea sharing is encouraged.

· Casual dress code.

· Medical, dental, vision & prescription benefits starting day one! Generous medical plan subsidies and health savings account options with company contributions help keep your costs low.

· Up to $5,000 annual company match for 401k.

· Company paid short-term/long-term disability, AD&D and life insurance.

· Paid maternity and paternity leave.

· 15 Days of Paid Vacation accrued per year (increases after year three).

· Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.

· 9 Paid Holidays per year.

· Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.

· Employee Equipment Program – Free Alarm.com system for your home!

OpenEye is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.

JR104530