Position Overview:
Alarm.com is seeking a Quality Engineer to support our Customer Experience team by testing the multiple end-user web and mobile interfaces offered to our customers, testing and troubleshooting the integration with some hardware devices and multiple software platforms. The Customer Experience QE will be working on critical priorities for the business and collaborating with internal teams like Product Management and CORE to ensure our products meet quality standards of functionality and performance.
The ideal candidate will have a college technical degree, have computer/technology skills, experience testing mobile applications, will be able to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. You should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.
Responsibilities:
- Understanding product functionality, data content, and system architecture of the product being tested
- Developing test plans and updating test documentation as needed before/during/after testing
- Executing tests, tracking defects, and following defects through the resolution process until fix is verified and closed
- Interacting with Developers, Business Analysts, and Product Management to ensure the quality of the software and hardware products
- Ensure performance and usability of the ADC mobile applications weekly
- Setting up and maintaining test environments and equipment
- Triage urgent problems, prioritize accordingly, and propose a resolution
- Understanding the customer and how ADC mobile apps will be used by the customer
Requirements:
- Bachelor’s Degree in Systems Engineering, Industrial Engineering, Mechanical Engineering, Computer Engineering, Computer Science, Information Technology, or related engineering disciplines
- Excellent problem solving, troubleshooting, time management, and analysis skills
- Ability to work independently, raise issues and take corrective action
- Ability to work in combination of hardware, software, and network technologies
- Ability to interpret a variety of technical information
- Process-oriented with ability to pay close attention to details
- Exceptional communication skills in order to articulate quality assurance practices
- Self-motivated with strong technical background, and a deep interest in product quality
- Ability to make decisions based on test results to advise management and customers
- Team-oriented individual
- Experience testing and troubleshooting mobile applications is highly desired
Why work for Alarm.com?
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
- Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
- Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.
COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.
For more information, please visit www.alarm.com.
COMPANY BENEFITS
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
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