About Alamar Biosciences, Inc.

Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Application Scientist to join a dynamic team of professionals supporting Alamar’s instrumentation and assays for high-precision proteomic analysis. Centered upon field applications within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field support team. The role has significant opportunity to collaborate closely with sales, marketing, and product development.

Description

Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity to collaborate closely with Engineering and R&D teams.

Primary Responsibilities: 

  • Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ground breaking ARGO platform in customer facilities
  • Provide exceptional levels of remote and on-site customer support throughout APAC, and beyond. Location is Singapore. This is a field based role where daily activities are in customer laboratories.
  • Initiate and cultivate positive relationships with customers and colleagues
  • Address customer requests rapidly including documenting in CRM system
  • Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
  • Provide valuable Voice of Customer insights to inform product improvements
  • Create and refine scalable customer support processes which allow for future growth
  • Create / review technical work instructions, manuals, and bulletins

Qualifications: 

  • Positive “can do” attitude a must
  • Adaptable self-motivated person with an attention to detail
  • Bachelor’s degree or equivalent in related field (prefer 3-5 years of field-based experience in bio-tech industry)
  • Exceptional ability to communicate across all organizational levels, including executives
  • Pragmatic thinker with a clear and effective approach to problem-solving 
  • Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
  • Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
  • Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
  • Desire, ability, and willingness to travel from your home location to customer sites throughout APAC

Are you a customer focused, positive, can-do, self-motivated, goal-oriented, engineer? Do you want to work with a team who truly works together to accomplish goals? We want to hear from you.

 

Apply for this Job

* Required
resume chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Alamar Biosciences’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.