About Alamar Biosciences, Inc.
Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Application Scientist to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field applications within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity to collaborate closely with sales, marketing and R&D.
Description:
We are searching for an Field Application Scientist - EMEA with expertise in the application of instrumentation and molecular assays in the discovery and implementation of biomarkers. This role will join a dynamic team of professionals as one of our first hires outside of the U.S. This role will leverage your expertise to provide scientific and technical support to Alamar’s automated instrument system for high-precision proteomic analysis. Reporting to the Manager of Field Application EMEA, you will collaborate closely with the sales, marketing and research and development teams to continue to grow our EMEA business. The Field Application Scientist will collaboratively work as part of the commercial team to support conference and department presentations, content development and competitive analysis. This is a hands-on role that offers the opportunity to make a significant impact on life science research and early disease diagnosis within a rapidly expanding company.
Responsibilities:
- Be the primary point of contact for technical and scientific support needs for EMEA customers as well as providing technical support.
- Conduct remote and in-lab product training and evaluations for customers.
- Manage technical support cases and associated escalations ensuring customers receive timely and accurate resolutions.
- As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands.
- Apply your expertise in biomarker discovery to guide the development, enhancement and positioning of our proteomics platform.
- Collaborate with internal R&D teams during the product development cycle, providing critical insights and technical support.
- Contribute to the creation of customer training materials and documentation, working closely with internal resources.
- Assist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation.
- Deliver scientific presentations at conferences and webinars, showcasing the capabilities of Alamar's products.
- Provide expert technical knowledge during discussions about Alamar's product offerings.
- Cultivate and manage collaborations with Key Opinion Leaders (KOLs) in coordination with sales, marketing and R&D teams.
- Handle customer complaints and accurately track them using CRM systems.
- Gather valuable Voice of Customer insights to inform product improvements.
Qualifications:
- Ph.D. in molecular biology with experience in biomarker discovery.
- A minimum of 5+ years of progressively responsible experience in customer support functions, particularly in technical and application support.
- Exceptional ability to communicate and influence across all organizational levels, including senior leadership.
- Pragmatic thinker with a clear and effective approach to problem-solving.
- Strong orientation towards process improvement and unwavering commitment to quality.
- In-depth understanding of preparing materials for product applications and post-launch support.
- Prior experience in commercial roles, preferably in the fields of proteomics, NGS, or related life sciences.
- Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company.
- Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity.
If you are a dedicated individual with a passion for advancing disease detection, we invite you to join our innovative team at Alamar Biosciences! You will have the opportunity to shape the future of proteomics and make a meaningful impact on the world of scientific research and healthcare.
