The Associate SRE will manage infrastructure using various tools and technologies used in modern cloud infrastructure in fast-paced environment. As an associate SRE, you need to work on monitoring of critical environments, addressing PagerDuty alerts, Incident Management, prioritization of issues, coordinate with internal teams to resolve issues based on severity, weekly deployments, RCAs, and ensuring SLA timelines. The ideal candidate will be hands-on, self-motivated, proactive and solution oriented. 

Essential Duties & Responsibilities:

  • Working in a 24x7 on-call rotation to support critical production environments
  • Hands-on day to day operational support and ensuring SLA timelines 
  • Good understanding on monitoring, alerting, and log analysis tools
  • Incident Management and RCA processes 
  • Have deep troubleshooting skills on Infrastructure issues
  • Have good problem-solving skills, eager in learning and understanding environments. 
  • Should work well both independently and in a team culture (one team)
  • Experience on working in a fast-paced, agile environment
  • Adopting new technologies and building new skill set


Required Experience & Skillset:

  • Professional experience in supporting Production Infrastructure
  • Fair knowledge on virtualization, cloud computing, and web services 
  • Cloud Infrastructure: AWS, Azure, or any cloud technologies
  • Core Linux administration with networking concepts
  • Knowledge in scripting/automation: Shell, Python, Ruby (any)
  • Knowledge in Rundeck, PagerDuty is added advantage
  • Knowledge in Prometheus, Grafana and ELK is a plus or any equivalent tools
  • 2+ years of cloud infrastructure experience
  • B.S. degree in Computer Engineering or related field


Why you'll love working at Aktana

If you like to be challenged on daily bases, you want to change things if they do not work, you comes with automation first mindset then this is the team for you

Committed to customer success and innovation, Aktana is at the forefront of transforming how life sciences companies share information with healthcare providers (HCPs). Our proprietary platform harnesses machine learning algorithms to enable marketing and sales teams to seamlessly coordinate and optimize multichannel engagement with HCPs. Today, more than half of the top 20 global pharma companies are using Aktana for intelligent engagement.

Aktana is growing fast and looking for exceptional talent to join our team. We value hard work, transparency, and collaboration – and we like to have fun too! We are Great Place to Work Certified™, an honor given based on validated feedback from employees who report a consistently positive experience working at Aktana.

Headquartered in San Francisco, we also have offices in Philadelphia, London, Barcelona, Bucharest, Tokyo, Osaka, Shanghai, Beijing, Sydney, Pune, and Sao Paulo.


Aktana conducts background investigations and/or reference checks on all new hires. 

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