The Sr. Manager of Data Operations will lead the production Data Operations team, directly reporting to VP of CloudOps & Security. As a leader in the DataOps team, you will drive the clear vision, execution roadmap and collaborate closely with engineering teams. He/She will drive best-in-class function in data operation support, provide speed of access for exploration and experimentation while ensuring protection, data privacy, security across all lines of business.  

The candidate is expected to be hands-on, self-motivated, proactive and solution oriented. He/She must be willing to mentor and challenge their staff, lead technical projects, assist team members in meeting their individual goals and to promote a positive attitude and work culture.


Principle Duties and Essential Responsibilities: 

  • DataOps Leadership: Responsible for strategic planning for the Data Operations team and managing data pipeline in production. Drive the execution of objectives while working closely with the engineering team. Provide best in class production practices that enables Aktana to meet the growth demand
  • Production Operations: Manage the full lifecycle of data pipeline in production, Database operations, Snowflake adoption, data loading issues, ETL pipeline for scalable operations, performance tuning. 
  • Technology Leadership: Participate as a key member of the Cloud Operations leadership team. Work and collaborate with services and engineering leaders to drive and align on the key objectives. 
  • Organizational Leadership: Create processes, manage, prioritize multiple initiatives. Work closely with Services, Engineering, Product Management, QA to meet business goals in a fast-paced environment. Recruit, retain, grow data operations team. 


What you’ll need to be successful... 

  • Minimum 8 years’ experience in data governance processes in a data warehousing, ETL and business intelligence environment
  • Monitoring systems, databases and ETL pipeline for proper operation and performance.
  • Establishing standard processes around data pipeline for diagnosing issues, tracking status, and escalating issues within and outside the group. 
  • Working knowledge of Tableau, Power BI, or some other Business Insights system.
  • Experience building and delivering high quality data systems using tools from the Hadoop or Spark ecosystem
  • Experience in supporting and managing platforms like Redshift, Snowflake.
  • Excellent troubleshooting, debugging, and problem-solving skills.
  • Experience in managing data operations in cloud across global regions. 
  • Strong familiarity with relational database management systems; Experience with SQL, AWS experience is a plus
  • Proven experience in providing technical requirements (e.g., classifying data, tagging, etc.)

You’ll really stand out if… 

  • You show thought leadership in managing data operations team in global setting
  • You have experience with managing ETL, data lake in a SaaS company
  • A history of working with cloud-based data platforms.
  • Strong operational background with experience building and supporting always-on production data platforms.

About Aktana

Committed to customer success and innovation, Aktana is at the forefront of transforming how life sciences companies share information with healthcare providers (HCPs). Our proprietary platform harnesses machine learning algorithms to enable marketing and sales teams to seamlessly coordinate and optimize multichannel engagement with HCPs. Today, more than half of the top 20 global pharma companies are using Aktana for intelligent engagement.

Aktana is growing fast and looking for exceptional talent to join our team. We value hard work, transparency, and collaboration – and we like to have fun too! We are Great Place to Work Certified™, an honor given based on validated feedback from employees who report a consistently positive experience working at Aktana.

Headquartered in San Francisco, we also have offices in Philadelphia, London, Barcelona, Bucharest, Tokyo, Osaka, Shanghai, Beijing, Sydney, Pune, and Sao Paulo.


Aktana conducts background investigations and/or reference checks on all new hires. 

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Individuals seeking employment at Aktana are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us with reporting and other legal requirements. Aktana actively monitors aggregate information about our progress towards diversity and inclusion initiatives. Your answers to this form help inform our recruiting and hiring strategies. 

Completion of the form is entirely voluntary. Whatever your answer, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained confidentially. 



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